35 results found
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Use card reader with Virtual Terminal
Merchant has requested the ability to allow the Clover Go card reader to connect bluetooth to a PC and then feed the information through to Virtual Terminal and not limit it to just mobile devices
1 vote -
ACH option for Omaha ISO's
ACH option for Omaha ISO's in the virtual terminal. We are placing merchants with authorize.ner because we cant offer ACH through the Clover Virtual terminal. What wouldn't this be ruled out to all channels especially since we can use Payeezy now. Also should be able to have merchants opt into the ACH feature and have a set fee structure that they agree to.
1 vote -
1 vote
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Virtual Terminal Chat Help
When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.
Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.
…
1 vote -
Virtual Receipt
Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.
The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.
Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.
Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…
3 votesHello,
We believe most of your concerns have been addressed with product enhancements released over the last two months.
You can use the card on file, or the duplicate payment function and process a payment without CVV or Zip code.
Clover does require merchants to create customers in order to show the name on the digital receipt.
Thank you,
Clover Product
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6 votes
Hello - Thanks for reaching out. You can now process partial refunds through the transactions app on the Clover dashboard.
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Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used
The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment…
0 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Virtual Terminal Due Date
The latest update created a due date, always one week from the date the invoice is sent. The due date should be an adjustable field as each business has its own terms. Ex: payment upon receipt, net 10 or 30.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Detailed Invoices for the Virtual Terminal
Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.
I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.
This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.
Thanks for the consideration!
Sincerely,
A concerned merchant services provider4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Include a "tip" section in an online invoice sent via virtual terminal/email
After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.
3 votesThis feature is now live.
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Virtual Terminal - Text Invoice
Send Virtual Terminal invoices through text message. Currently restricted to email.
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Add Business Name to the Send Invoice
Business Name is an optional field when merchant takes a payment via the Virtual Terminal; however, when they want to Send Invoice, Business Name is still not an option. Please add it to Send Invoice tab as well so invoices can be addressed to a business rather than individual
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
86 votes
Hello,
This enhancement has been released.
Thanks,
Clover Product
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Virtual Terminal - Send Invoice - Add Tips
Allow customers to add a tip to their payment when making payment via the "Send Invoice" feature in Virtual Terminal. Your competitors have this feature and I would be leaving a lot of money on the table if I stayed with Clover instead of switching.
5 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
List of invoices sent from virtual terminal
I send a lot of invoices from the virtual terminal and usually all get paid right away but there should be a way to see if one wasn't paid and if I need to follow up with the customer. I think this would be a great add on so we are confident sending invoices knowing we have a confirmation it was paid or not.
6 votesThis is now possible with the Invoice Manager feature we launched in November 2021.
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Send reminders to a customer on an invoice
Per Clover support, invoices have a 180 period before expiration. It would be really helpful to add the ability to send a notification/email to the customer if the invoice is still unpaid within that time. Even if it's just resending the same invoice link.
6 votesThis feature is now live in Invoices app.
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International zipcodes
Merchant would like VT to be able to accept international zip codes that have letters or characters.
2 votesVT supports international zipcodes now for AVS.
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View unpaid invoices through Virtual Terminal
The Merchant would like to be able to view a report or list of invoices that have been sent from virtual terminal but not yet been paid.
9 votes -
Identifier for Invoices in Orders
When generating an invoice through virtual terminal, there needs to be a simple way to identify the invoices. Could be a new order type or just some label in the order list that says "invoice" or "virtual invoice."
7 votesInvoice identifier was added to transaction list view.
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Merchant Requesting Clover GO and VT Link
Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.
4 votes
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