63 results found

1. Ability to resend

   Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

2. Hello, Like a number of users here have said. Please let us change the Invoice due date when we email them out. Right now it is set at 1 wee

   Hello,

   I just switch from the Square Invoicing system. There are two things that we really need for the clover invoicing system. We need the ability to change the invoice due date. All of our payments are due upon delivery of the service or item. Right now it has a 1 week due date. This does not work for us.

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This feature has been developed and is currently in the process of rolling out. 

   Thanks, 
   Clover Product

3. Virtual Terminal

   A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.

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   1 comment  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

4. recurring payment - edit start day capability & alphabetization

   Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

   Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it going A-Z it's going Z-A.

   also would be great if I could set the filter preference to stay permanently like a setting. I have over 50 plans so if I need my earlier plans, I have to next page or change the 100 results per page every time. Would be great to just lock in the 100 so I can see them all each time.

   Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

   Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it… more

   3 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   
   

   These features will be available in a future release.

   
   

   Thanks for your feedback, 

   Clover Product

5. sendind out invoices through virtual terminal

   To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
   As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.

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   0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

6. Have the ability to send an invoice or payment link that will save the credit card on file

   This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.

   2 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   Thank you for your feedback. This will be available in a future release.

   Thank you, 
   Clover Product 

7. Revise Customer Information

   You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
   
   Also, seems silly that once we enter the customer we are not allowed access to the full credit card number. WE are the ones that set the customer up.

   You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
   
   Also, seems silly that once we enter the… more

   2 votes

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

8. Invoicing functionality

   I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
   edit or update an invoice after it has been issued and need to be resent
   Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
   Need to be able to forward invoices to another email address
   Need to be able to record a payment for an invoice when paid outside of the system, i.e. if they send an email money transfer or electronic funds transfer.
   Right now, I am having to use the old Square system for these invoices. Please update of inform me of how these tasks can be done. thanks.

   I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
   edit or update an invoice after it has been issued and need to be resent
   Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
   Need to be able to forward invoices to another email address
   Need to be able to record a payment for an invoice… more

   2 votes

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   1 comment  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

9. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

   MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

   2 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

10. Merchant would like to add a notes section when using the clover payment link so their customer's can add their names / any special request

    Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.

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    1 comment  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

    
    

11. For Virtual Terminal

    Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks

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    0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

12. Refund notes

    Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.

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    0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

    We will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future. 

13. Clover Canada refunds

    Ability to Void refunds

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    0 comments  ·  Refunds/Exchanges  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

14. Supress address on invoices

    It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?

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    0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminCommunications (Head of Internal Communications, Clover) responded

    This is in the plan for early 2024.  

    
    

    Looking forward to continue to offer you better solutions for your customers.

    
    

    Thank you 

    Clover Communications

15. phil@harbourcitydonuts.com

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet I'm getting asked to verify the $8 transaction isn't a duplicate of the $24 transaction? Really?

    I get that sometimes something glitchy might happen while a card payment is processing so this duplicate transaction prompt could be useful if it worked. The only time I ever had someone come back about a duplicate charge on their statement, the verification prompt never came up. Once every day, I have to reboot the Clover Flex because the network cuts out in the middle of a card authorization. Since it takes close to eternity before the authorization times out, I force reboot the device. Once it's back up and running, I check the transaction log to make sure the payment didn't go through and run the card again. It approves right away and no Verification prompt ever comes up. I'll tell the customer to come back and let me know if they did actually get charged twice and I'll take care of them. Once I had someone come back. No Verification prompt. So you see this feature is useless. Please remove it.

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet… more

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds. 

    Thanks, 
    Clover Product

16. Healthcare Plan Payments - Send Invoice via SMS

    Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

17. Rounding off cash transactions

    Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.

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    0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

18. increase max transaction amount

    Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.

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    Planned  ·  AdminCommunications (Head of Internal Communications, Clover) responded

    This amount is already higher up to $999,999.99 through the Virtual Terminal on Dashboard.  Work is planned to increase on device.

19. Make the "type card" on customer-facing screen a removable option, like on the station devices

    When the customer-facing payment screen is active, the option for the customer to manually "type card" is not removable. We do not want customers manually typing their cards in order to be PCI compliant and prevent fraud!! Please enable this feature for the Clover Mini, we have just discovered today it is customizable on station devices but not the Mini!

    1 vote

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    0 comments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

20. Invoicing through Virtual Terminal

    Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:

    1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.

    2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.

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    0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Your first suggestion will be available in a future release. Your second one is on our roadmap. 

    Thanks, 
    Clover Product