35 results found
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Manual Transactions
Merchant wants the Station to skip cvv on manual card entry clover station
4 votesHello,
This behavior should already exist. Please contact support if it's not working as expected. We're working to align the behavior of manual entry across all of our experiences, so be on the lookout for future releases.
Thanks,
Clover Product -
Virtual Receipt
Virtual Terminal is useless for our vacation rental except to take payments. It is geared primarily to restaurants. Clover took over for Payeezy which had a more efficient virtual functionality for our business.
The name should appear on the paid receipt without having to save every time. Many guests are one time customers. Only the amount paid shows up.
Again, the name of the paying guest should appear on transaction detail. If I have to refund, I have to go through several paid receipt.
Our guest's' credit card information is 99% from booking platforms. The CVV nor the Zip code…
3 votesHello,
We believe most of your concerns have been addressed with product enhancements released over the last two months.
You can use the card on file, or the duplicate payment function and process a payment without CVV or Zip code.
Clover does require merchants to create customers in order to show the name on the digital receipt.
Thank you,
Clover Product
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Include a "tip" section in an online invoice sent via virtual terminal/email
After I send the invoice via virtual terminal, to a customers email-- a section for the customer to manually input desired tip amount with their invoice balance prior to inputting payment information. My business primarily focuses on sending online invoices to customers, whom I spend lots of time and energy with, and they'd like to tip, however it does not give them that option, unless I automatically include it in the total invoice billing amount.
3 votesThis feature is now live.
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Virtual terminal customer name allow special characters
Virtual terminal customer name allow special characters such as dash and apostrophe and multiple last names. When attempting to add customer with two last names it says invalid.
3 votes -
Virtual Terminal Due Date
The latest update created a due date, always one week from the date the invoice is sent. The due date should be an adjustable field as each business has its own terms. Ex: payment upon receipt, net 10 or 30.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Add Business Name to the Send Invoice
Business Name is an optional field when merchant takes a payment via the Virtual Terminal; however, when they want to Send Invoice, Business Name is still not an option. Please add it to Send Invoice tab as well so invoices can be addressed to a business rather than individual
2 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
International zipcodes
Merchant would like VT to be able to accept international zip codes that have letters or characters.
2 votesVT supports international zipcodes now for AVS.
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2 votes
There is a payment receipt setting that will include the note from the VT screen on the receipt.
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Add virtual terminal mobile dashboard app
Merchant would like to add virtual terminal payment option to mobile dashboard app newest version
2 votesHello,
Our Clover Go app can accept payments via manual entry (keyed).
Thanks,
Clover Product
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Use card reader with Virtual Terminal
Merchant has requested the ability to allow the Clover Go card reader to connect bluetooth to a PC and then feed the information through to Virtual Terminal and not limit it to just mobile devices
1 vote -
ACH option for Omaha ISO's
ACH option for Omaha ISO's in the virtual terminal. We are placing merchants with authorize.ner because we cant offer ACH through the Clover Virtual terminal. What wouldn't this be ruled out to all channels especially since we can use Payeezy now. Also should be able to have merchants opt into the ACH feature and have a set fee structure that they agree to.
1 vote -
1 vote
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Virtual Terminal Chat Help
When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.
Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.
…
1 vote -
Access to the Virtual Terminal as the manager or administrator
Merchant wanted to request to have access to the Virtual Terminal as the manager or administrator since the only who has permission to use the virtual terminal is the owner.
1 voteVirtual Terminal permissions can already be modified from employees>permissions
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Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used
The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment…
0 votesHello,
This enhancement has been released.
Thanks,
Clover Product
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