Do Not Allow Transactions to be Processed without Credential Being Clocked In in Shifts App
As a restaurant operator I find it absolutely horrifying and an immense oversight that my employees can process transactions under their own credentials without being clocked in. As a result, these transactions do not appear on the shifts report, but do appear in both the transactions and reporting apps. We hold our credit card tips, as such the employees rely on the shifts report in order to determine how much card tip they are owed and how much cash they must turn in to the house (their total cash sales).
This week I was short, twice, because the "pop-up" to prompt employees to clock in did not pop-up, and they created entire tables in clover dining, and then processed transactions, without it ever being recorded in the shifts app. The result is that I am still at present chasing down employees who owe me additional cash.
As an operator that is on year 5 of a state audit, if courts see that the total of cash sales from all clocked in shifts in the shifts app on a given day is one number, and the total cash deposit is another number, I am going to lose. I can imagine the Deputy AG asking me "Why on earth would you use a POS system that allows transactions to be processed without knowing who completed them?" Remember, you're not just costing me money, you're costing the state sales tax too, and the state always gets its due. The result, when the total cash sales from the shifts reports fails to reconcile with the total cash sales from the reporting app reports, will simply be that the POS and its reporting in their entirety is deemed unreliable by the state, the business gets hit with maximum penalty and interest, and the $100k a year I'm saving on my merchant processing fees becomes little solace with probably 4-5 times that that is due too the state.
As such, it must be made so a table cannot even be started in clover dining without clocking in, let alone process a transaction. With due respect, before we came to Clover we had the same Micros system in use since 1994, this problem was impossible in their system because you could not interact at all with the POS without being clocked in.
A restaurant operator trying to stay in business and not have to hunt down missing cash sales and card tips.
Tristan Carty commented
All you have to do is make the clock-in prompt undissmissable, either they hit cancel and go back to the lock screen, or clock-in and proceed.