I'm at the corporate office and have 40+ Clover locations. It is difficult to deal with Clover support. First of all, the staff isn't well trained. I've actually called with the same issue and have gotten different answers. We've had 3 escalated tickets within the last couple months closed with no resolution. I tried to respond to the email with screenshots to find out that you cannot respond to the email from the escalation team. I had to call to reopen the tickets. A ticket should not be closed unless the location has confirmed that the issues is resolved. Additionally, the call me feature isn't helpful since it doesn't provide the location information which it used to provide. I think adding the ability to submitting an online ticket process which allows for attachments would be more effective option to deal with many issues.