The wrong name was used when the initial account was created. You are unable to edit the name on an employee, and even if you delete the employee account and create a new account with the correct name the system will automatically change the name to the wrong original name attached to that email address.

Our RM has advised that the email is like a “fingerprint” in the Clover ecosystem. However it was originally input, errors or not, the system will always revert back to the original. Names should be able to be changed/updated/fixed - at least by the admin/owner. The merchant is concerned this may become a SOX issue in the future and they need the name corrected.