Clover Rewards needs an export that includes every member’s full phone number.

Right now, when a customer signs up on the customer-facing screen, Clover hides the middle digits of their number (for example, +1 440-***-1234). We can’t see those numbers anywhere: not in the dashboard, not in the customer list, and not in any export. These are our customers. They gave the number to our business so they could earn rewards at our store.

We used Clover Rewards for a few weeks and then moved to another loyalty program. More than 300 of our roughly 650 members signed up on the customer screen. We now have no way to move them or their points, because we can’t see their phone numbers. Clover Rewards support told us there is no way to give us the numbers, and they had no other solution to offer.

The result is that customers lose access to points they earned, and we’ve had to build workarounds by hand to make it right for them. If Clover keeps these numbers hidden from the business they were given to, it looks like Clover is trying to make it hard for merchants to leave Clover Rewards. Merchants should own their customer list.

What we’re asking for:

A Clover Rewards export with each member’s full phone number, name, email and points balance.
Full phone numbers visible on the customer record in the dashboard for members who signed up on the customer screen.

Please upvote if this has affected your business too.