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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

Categories

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51 results found

  1. Why did the sales report suddenly start separating credit and debit? Sure, offer that as an option but we need Visa and Mastercard to be ONE total for ALL Visa and ONE total for ALL Mastercard. We should not have to pull out a calculator at shift change to see if we are balanced! Our system does not differentiate credit and debit and we need our reports to match!

    6 votes

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  2. Reports should add up correctly. You should be able to filter it for what you need. But the issue at the moment is the totals on the reports don't add up and we spend days trying to reconcile and balance so we can do taxes. Please fix this ASAP i think a lot of business need this.

    6 votes

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  3. I need you to add a payout button to my device so the employees can see the payouts and it will show on their reports. I also need it to show up on my dashboard

    5 votes

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  4. Please provide me report for hourly trend sales per monthly basis. I get hourly net sale trend only per day. I need trends per month. Thank you and please respond.

    5 votes

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  5. Allow a business to track their cash drawer such as how much they add into the drawer, how much they take out for tips/etc. and how much should be in the cash drawer at the end of the day. It will make it easier to check what the cash drawer should be instead of manually having to do it.

    4 votes

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  6. It would be very beneficial to our business to be able to select multiple devices on one report (sales report and item sales specifically but all would be helpful). I have devices in different areas and it would be great to see which areas were doing the most business or what items they were selling the most without printing every device and manually adding them together.

    4 votes

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  7. My issue is when we pay sales tax we have to report our taxable items sold and also our non-taxable items sold. Your current reporting shows both of these line items, but it does not go any further. I need to be able to select the non taxable items and see how the clover got to the number it did so I can then be able to report it to the government. There is currently no way to see the items that clover added together to get the non-taxable amount.
    I would really like to see the sales tax reports…

    4 votes

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  8. Just moved business to clover max and have 14 terminals all linked. There's no option to manually settle machines. You need to wait until they auto settle everyday.. silly.

    There's two auto settle reporting options:

    1. Group all employee sales together under Quick Access and nobody can find what their individual sales were.
    2. Have everyone log in but all 15 machines print 5ft long settlements every settlement including all employee sales on every settlement, 15 times across all machines.

    This is the silliest and worst feature I can imagine, and I've never seen this problem with another company. Possibly annoying enough…

    4 votes

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  9. It could be great to edit the info printed on the closeout receipt at the end of our day. There is a lot of info that is not important for us (refund, tips, sale/employes, etc..) and it would be great to be able to determine which kind of information we want on our closeout receipt. Moreover, it would be more economical and ecological.

    3 votes

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  10. Be able to compare category sales on the reporting app on the device

    3 votes

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  11. I have to see the Notes section of every past paid invoice to be able to see which events they've registered for. If I could have a custom report that exported to Excel with the Customer Name, Date, Amount Paid and Notes section (which shows exactly what dates they purchased), I could easily check this data without going back manually through every order receipt (which is the only way to see the Notes section now).

    3 votes

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  12. It would be helpful if we had the option to sort alphabetically. I need to input the sales by device into a spreadsheet and the card types aren't always in the same order.

    3 votes

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  13. Merchant requesting an option to pull a report to see when certain inventory is added

    3 votes

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  14. The merchant would like a feature to allow individual user id to pull reports that only show what that individual user id has captured in sales. We are an academic institution with certain levels of information (donors) that we don't want student employees seeing. However still want the students to have access to the reporting function. So we need them to be able to pull reports but have certain information blocked out to their specific account reports

    Thank you, btw the devs for Clover are the best!

    3 votes

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  15. Regularly I pull a Sales Report with a Custom Date Range. Your website requires that I type in the full dates. It would be appreciated, speed things up, and increase my confidence if you had a calendar pop-up/drop-down in which I could select the dates. It feels archaic to have to type in the dates and a calendar pop-up option is a common feature elsewhere. Annoys me every time. The option to either, type in the dates or select from a calendar would be ideal.

    2 votes

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  16. When running reports the system should be able to see how many times a modifier was selected on items. For instance we have crown royal as a item with a modifier for (chocolate, peach, black berry, regular, salted caramel, apple, vanilla). When running a report it only shows how many crowns you sold but no breakdown of which one was selected. Same goes for beer types high noon, white claws, carbliss, sun cruisers...etc. They come in so many different varieties and without having 1000 buttons on the screen for your workers to go thru we try to make it easier…

    2 votes

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  17. I have a seasonal merchant that rents 80+ Clover devices for their annual event. They need a report that lists credit/debit sales by device so that they can separate sales by revenue centers. The Cash Log report shows the device name.

    2 votes

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  18. There should be a filter for reporting that allows you to choose transaction type. As of now, we can only print a report that separates the debit and credit card transactions. The end of day batch emails only contain card transactions, but there is no report that can mimic this information. My intent is to isolate the cash from the card transactions.

    2 votes

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  19. A report that breaks down the revenue classes by tender type. Also an option to automatically have clover to email reports to desired staff daily.

    2 votes

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  20. Trying to update my reporting based on a reorganization of my categories. Please make the change that past reports can be updated on new categories

    2 votes

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