120 results found
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Add the option for the recipient of an invoice to add a tip!
I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.
I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.
Please add this option or please explain how to turn on this feature.
Thank you!
12 votesThank you for submitting your Idea to UserVoice.
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invoice payment notifications
Currently the invoice payment notification only comes to the email owners account. It should be able to come to an email that the owner sets as the email. We have staff that sends out the invoices but the only way they know someone has paid is if the owner tells them they got the notification in their owners email box. This should be able to be set to go wherever the owner wants it, because this is inefficient for the owner otherwise.
10 votesThank you for submitting your Idea to UserVoice.
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Restore ability to add more than 24 characters to DBA
We're an ISO and I just noticed that the DBA character limit has been reduced to 24 characters. Most DBAs now have to be abbreviated. Our merchants have been calling to complain and there's literally nothing we can do. We can't understand why this change was made even though we fully understand that FDPOS has a character limit. Clover dashboards didn't used to have this limitation and there doesn't seem to be any discernable or logical reason to reduce the character limit
9 votesThank you for submitting your Idea to UserVoice.
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Allow Multiple Email Addresses for Single Invoice from Clover Dashboard
REQUESTING MULTIPLE "TO" EMAIL ADDRESSES FOR SINGLE INVOICES: Merchant with new CLOVER ACCOUNT is requesting the ability to send invoices to multiple email addresses for one customer, such as TO the APPROVAL MANAGER and ACCOUNTS PAYABLE. Merchant stated he CAN enter more than one email in the CUSTOMER app on Clover, but he said it is a show stopper if we can't sent out two emails at once.
9 votesThank you for submitting your Idea to UserVoice.
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Failed Invoices
Recurring payment invoices showing a "Failed" status should allow for in the view invoice the resulting bank code as to why it failed i.e. credit card expired, insufficient funds, closed account, etc. This gives me more insight into my customer so I can make decision on how I plan to rectify the account.
9 votesThank you for submitting your Idea to UserVoice.
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Add Customer
It would be nice if when adding a customer onto a new order that the option would be available to send the add customer page to the customer station for them to fill-out instead of the associate being the one to ask them their information and fill it out. Possible a pop-up asking associate to send page to customer or not.
6 votesThank you for submitting your Idea to UserVoice.
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Two Factor Authentication - Options
Include alternative options for 2FA, like email when logging into the dashboard for the first time. International clients aren't able to receive SMS Text as international/country codes aren't listed on the drop down. Specifically need to add Palau 011680 as a option.
5 votesThank you for submitting your Idea to UserVoice.
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Allow business to view invoice notes after billing client
Since the dashboard update this week, I can no longer view my "notes" on my invoice. This is directly impacting our work flow.
5 votesThank you for submitting your Idea to UserVoice.
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Disable 2-Factor Authentication
Fix your 2-Factor Authentication, I do not want it turned on and I will turn it off and as soon as I turn it off and logoff, when I login again, it is back on again, turning itself back on again, then I have to wait for the code to come up to type it and it doesn't pop up right away. If I wanted it on, I would turn it on. I DO NOT WANT IT ON. I WANT IT "OFF"!!! IT WASTES MY TIME. FIX IT PLEASE!!!!
5 votesThank you for submitting your Idea to UserVoice.
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remember this browser
For the love of dear baby Jesus, would you please let the web UI remember more than one device? I log in from a few different devices (home PC, work PC, tablet, phone), and constantly have to go to my phone to get the 2FA code because it only remembers the last one, not this one. So it defeats the purpose entirely to remember a device.
5 votesThank you for submitting your Idea to UserVoice.
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Option to Turn ON/OFF Two-factor authentication. Now it's required all the time
It used to be where I could turn OFF this setting and then it would be turned back on after a period of time. Now, the setting is always required to be ON. If this is the case, then don't have the setting to turn it OFF or ON because it would not be necessary.
4 votesThank you for submitting your Idea to UserVoice.
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Reconciliation
Just moved business to clover max and have 14 terminals all linked. There's no option to manually settle machines. You need to wait until they auto settle everyday.. silly.
There's two auto settle reporting options:
- Group all employee sales together under Quick Access and nobody can find what their individual sales were.
- Have everyone log in but all 15 machines print 5ft long settlements every settlement including all employee sales on every settlement, 15 times across all machines.
This is the silliest and worst feature I can imagine, and I've never seen this problem with another company. Possibly annoying enough…
4 votesThank you for submitting your Idea to UserVoice.
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reports should actually be totaled correctly so we don't have to spend days trying to reconcile.
Reports should add up correctly. You should be able to filter it for what you need. But the issue at the moment is the totals on the reports don't add up and we spend days trying to reconcile and balance so we can do taxes. Please fix this ASAP i think a lot of business need this.
4 votesThank you for submitting your Idea to UserVoice.
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merge customer profile
Merge customer profiles if multiple are accidentally created in order to maintain customer records and history and loyalty tracking.
4 votesThank you for submitting your Idea to UserVoice.
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design a quick reference guide for frequently used functions
A quick reference guide for frequently used functions was expected when we switched over to Clover. I will make my own for my employees but it would be nice if Clover would put one out.
4 votesThank you for submitting your Idea to UserVoice.
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payout
I need you to add a payout button to my device so the employees can see the payouts and it will show on their reports. I also need it to show up on my dashboard
4 votesThank you for submitting your Idea to UserVoice.
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hourly trend sale per month report
Please provide me report for hourly trend sales per monthly basis. I get hourly net sale trend only per day. I need trends per month. Thank you and please respond.
4 votesThank you for submitting your Idea to UserVoice.
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Combine Visa and Mastercard Credit and Debit
Why did the sales report suddenly start separating credit and debit? Sure, offer that as an option but we need Visa and Mastercard to be ONE total for ALL Visa and ONE total for ALL Mastercard. We should not have to pull out a calculator at shift change to see if we are balanced! Our system does not differentiate credit and debit and we need our reports to match!
3 votesThank you for submitting your Idea to UserVoice.
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Allow Recurring Invoicing
Need the ability to create a Recurring Invoice that automatically emails a recipient with a Payment Link that allows them to enter their payment themselves.
3 votesThank you for submitting your Idea to UserVoice.
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Adding a second carbon copy email address
When an invoice is paid, the owner of the account receives an email notifying them that the payment has been made. However, it would be nice if the owner could add a second person's email address (like the accountant).
3 votesThank you for submitting your Idea to UserVoice.
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