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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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83 results found

  1. Just like Google Play store or Apple Store allow us to be able to see apps that we previously had installed or date of installation.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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    1. Product images are always in portrait mode online on other websites, yet Clover's pilot program is in landscape which results in a lot more work to re-format every single product image we have in order to upload. YET once this is done and it's uploaded as per the landscape view, it previews as portrait!!

    2. The banner logo heading is showing as completely compressed even though it's a high res image.

    3. The preview page is tiny - should open up in a new tab. Impossible to check your work.

    4. Can the 'special instructions' on the preview page be turned off?

    5. Under…

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  2. Is Recurring Appointment Booking on the product upgrade roadmap? A lot of Services Merchants have regular customers scheduled at weekly or monthly recurring appointments. This would be huge for Services Merchants!
    Once this is place, if someone has 12 Appointments scheduled, please only send 1 cancellation notice, not 12.

    1 vote

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  3. Client would like the ability to search items when viewing the items report via the web dashboard, instead of the collapsed columns/ categories interface currently

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. Description: Option to Remove quantity feature on the published website page.

    Currently, when customer access the merchant's online ordering website. Click on an item. Select Breakfast, and then clicked 2 Eggs Breakfast w/ Meat. A popup box associated with 2 Egg Breakfast w/ Meat. Select, for example, Wheat. The Customer gets the option to add & subtract the item quantity.

    This merchant advised Wheat bread is added to the meal, not an individual purchased item. So they want an option to hide/remove the quantity feature for all menu items.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. Hello-

    I have multiple Merchants requesting this feature. Every single order needs a customer name and they are wanting the "Add Note" option to be a forced prompt. We are trying to avoid extra clicks on the screen. Right now having to Click the 3 dots ("...), then selecting Add Note adds small incremental delays to orders.

    Please let me know when/if this can be implemented, I'd be happy to elaborate further.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  6. As of now the order printer when removed from the printer settings keeps coming back everytime the DUO reboots or the next day after the device goes to sleep.
    Can we find a way to have the order printer removed completely and no having come back.
    Thanks.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  7. When processing a payment on the virtual terminal it should have an option that is built in to the initial transaction to send the receipt as a text or via the email

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. The call to edit feature should give the option to route us to the correct department for the feature on the dashboard that needs to edited.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. We have Clover Flex's setup for a local Credit Union with many branch offices that offer the Cash Advance service to customers that want to take out a cash advance on their credit card. They would like to restrict their employees from attempting cash advances over $5k without manager approval. Would like to have the Clover device set up so it will prompt for manager override on transactions over $5k. The $5k could be a customizable field like you have for Offline Transactions.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  10. On Clover Merchant Portal:
    - button to import .csv file to batch overwrite customer data
    - button to intelligently merge duplicate customer entries
    - button to delete customer entries that match batch criteria (e.g. "MANUALLY ENTERED")
    - button to automatically batch rewrite customer name fields with correct capitalization instead of all caps
    - intelligent backup system for customer database (at very least, revert to previous version upon .csv import - while keeping entries from new customers generated externally in the meantime)

    some context: we've had clover system for years now, and it's served us well. This past year, we've begun…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. I need to be able to import my customers from a different merch ID all at once instead of adding clients one by one.

    2 votes

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  12. Ability to add or attach pictures for appointments or within the Customer profile

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. Please integrate skip the dishes as well to the clover system same as uber eats and door dash (canada)
    So that it auto accept the orders and all sales are at one place

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. The new layout is creating major problems:

    Inventory Columns Not Saving
    Every time we log in or out, all the selected inventory table columns reset. There is no way to save the selection, which wastes time and is extremely frustrating. This should be a simple and essential fix that must be addressed ASAP.

    Search Function Not Reliable
    The new search function often produces false or inconsistent results, even with a UPC code. Scanning the same UPC can bring up 10 results the first time, then 6 the next, and it can take 3–4 attempts just to get the correct one.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. since the new program I purchased we have not had one order through clover. customers are required to sign in with email phone number. let the know if they have the app they don't have to do all of that. that just may help. that's ridiculous/

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  16. It would help manage the business if instead of (or in addition to) a "Business Name" field you could add and name a field. Not all customers belong to a business, however we need to collect critical information like "player name", "student name", "child's name" etc

    1 vote

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. Ran across a dental office cold calling a week or so ago. Mentioned I was just setting up a new Clover account at a Barber shop around the corner, along with his new booking website to draw in more business. They said they NEED a basic SEO website to expand their online presence so they can be found amongst others within the community. They are about to look for someone to build it. They’d like to see Clover offer this for healthcare and only need the basics! I told them I’d create a request on Uservoice. How likely is it…

    1 vote

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    0 comments  ·  Website  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. The new 2FA on employee pins means that admins cannot change employee pins. It asks to send a code to a number not listed. Most merchants need thier management team to change and/or edit pins. This was possible before, needs to be allowed again. We have a merchant that needs to re-assign 800 pins...

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. Can we add a way to add the option to email promos to customers. Multiple merchants are asking about.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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