178 results found
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extend payment ability on overdue invoices
When an invoice becomes "overdue" it is no longer able to be paid. You can still send reminders to have it paid but the link expires and the customer can no longer pay. Please enable an option to extend the due date so the merchant doesn't have to go in, delete the overdue invoice and recreate it. This process creates a lot of manual work and frustration. I would like the option to extend the due date on any invoices that are overdue or delete them if the customer is not going to pay.
1 voteThank you for submitting your Idea to UserVoice.
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Clover Dashboard reporting
To have the orders report print as detailed as it used to in early August. The orders page use to show each transaction in full detail. For example, in early August I could run the orders report and it would tell me the customer's name, what they paid for, how they paid, and time. It made it easier for me to see who paid for tuition versus who paid for services/products. Now, the orders report only tells me the customer's name, total paid, and time of purchase. It's not very detailed. Which makes my role more difficult as now I…
1 voteThank you for submitting your Idea to UserVoice.
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Need to see CUSTOMER NAME under CUSTOMER column in TRANSACTIONS list.
Under TRANSACTIONS > PAYMENTS, there is a column for "Customer" name, but it doesn't actually list the customer's name there. I have to open every single transaction to see the name we had entered on the Clover terminal at the time of purchase. Can't you just list them here? It used to have this feature before the update.
1 voteThank you for submitting your Idea to UserVoice.
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Invoice ID on receipt and email remittance
I would like to suggest two improvements to the payment process:
Client payments using our company payment link:
When a client pays an invoice using our generic company payment link, could the receipt please display the invoice number they are paying? Currently, the receipt received by both the client and our company only references the Transaction ID, even though the Invoice ID is entered as an additional field.As a result, I need to log into the Clover site to determine which invoice the payment relates to, which makes the reconciliation process less efficient.
Company-processed payments:
When our company processes…1 voteThank you for submitting your Idea to UserVoice.
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Electronic Acceptance of Merchant Created Terms & Conditions
Ability for merchants to create customer Terms & Conditions and have customer's agree to them electronically upon accepting their Invoice.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to turn off merchant appointment notification emails.
Ability to turn off merchant appointment notification emails to the business owner. Right now in the Business operations - Notification preferences settings, the system has the ability to toggle off mobile push appointment notifications, but does not have the ability to toggle off email appointment notifications to the merchant. Some merchants do not want to get the notification emails but can't turn them off.
1 voteThank you for submitting your Idea to UserVoice.
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Booking Appointments/ Payments
Currently, customers can schedule appointments through the website; however, the owner will be associated by default. As a result, regardless of which employee ultimately processes the payment, the transaction will be attributed to owner/owner profile
Merchant would like appointments/payments to be associated with the person/profile who completed the service.
2 votesThank you for submitting your Idea to UserVoice.
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Please Restore “Service Completed By” in Line Items Report
We need your assistance with an important reporting issue that is affecting our payroll process.
Previously, when we ran the Line Items Report, we were able to see which employee actually performed each service—for example, “Service Completed By: Employee X.” This was extremely important because we use this information to calculate our stylists’ payroll.
For the past few weeks, however, we have been unable to see the employee who completed/performed the service in the Line Items Report. We have checked the different Line Items reporting options, but they now appear to show only the employee who checked out the customer,…1 voteThank you for submitting your Idea to UserVoice.
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Invoice/Estimate limits
Hi, currently when creating an itemized estimate or invoice, there are limitations on the quantity of items of 100. We want to use the Clover for catering invoices and some of those require more (for example an invoice for a wedding of 150people) we currently have to keep everyting under 100 to be able to use the estimate
1 voteThank you for submitting your Idea to UserVoice.
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Non Profit / Church Giving Platform
On the Essentials SaaS if we could change the customizable landing page from the branded website to instead a customizable page.
Where Clover merchants could have an editable giving page for their church or non profit that includes a few drop downs, cover the fees, set up recurring giving, and which fund they want to give to. We could have a whole new SaaS plan that would open up a huge new market with very low barrier to entry.
We could then use Clover devices for their gift shops and book stores.
1 voteThank you for submitting your Idea to UserVoice.
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Add Invoice Number
On your "Finances" -"Deposits" - "Deposit date" - "Transactions" your have "Time" "Amount" "Payment/Refund ID" "Transaction type" and "Reference number" Could you add my invoice number on this page? So I do not have to go to "Payment/Refund ID" to see my invoice number.
0 votesThank you for submitting your Idea to UserVoice.
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FIRST TIME LOG IN SAAS QUESTIONS
When setting up a Clover device, the onboarding process asks several questions about how the business will use the system. Depending on the responses selected, Clover may automatically move the account to a different SaaS plan. Unfortunately, there is not always an option to keep the existing SaaS plan during this process.
This can create confusion for clients because they may not realize their software package has changed until they see a higher monthly service fee than expected. It is important to carefully review the selected options during setup and confirm the resulting SaaS plan before completing the enrollment process.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to search transactions by employee
When searching a transaction on Clover.com using Employee, it eithr doesn't check all employees, or caps it when there are too many. Need to be able to pull up a trans by employee no matter how many there are.
2 votesThank you for submitting your Idea to UserVoice.
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Estimates created online should be payable in store
We receive catering requests online and work out an estimate. Customers usually pay online after we convert the estimate to an invoice. After the invoice is paid, the order appears on the POS and can be printed. However, there is no way for the customer to pay an estimate or invoice in store. The order only appears after payment online. We need to be able to see estimates or unpaid invoices on the POS terminal so we can take cash or card payments in the store.
1 voteThank you for submitting your Idea to UserVoice.
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Increase # of attachments to invoices and estimates
Increase the number of attachments to add on an invoice to 10 and on an estimate to 10.
1 voteThank you for submitting your Idea to UserVoice.
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Transactions report under sales activity
Requesting for the view of transactions on the web dashboard to include a column which shows tip. Currently, with this new interface we have to drill into the payment to see the tip amount
1 voteThank you for submitting your Idea to UserVoice.
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Ability to save Multiple cards on file for Same Customer
I am writing to request a feature enhancement regarding customer account management.
Currently, many of our customers have multiple credit or debit cards. If they wish to use a card that is not already on file, we are forced to either overwrite their existing card information or create a duplicate profile using a different email address.
It is very common for an individual or business to use multiple cards. Clover should have the ability to save multiple cards on file for a single customer profile. This feature would significantly streamline the billing process and improve the user experience.
Thank you…
1 voteThank you for submitting your Idea to UserVoice.
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Ability to show that an alternative payment method was used through a button
Add a button that doesnt charge but will show in reports that another option was chosen and paid through a third party
1 voteThank you for submitting your Idea to UserVoice.
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Ability to send invoice from Station Duo
Can we please get a invoice button option on the DUO so ifa client doesnt want to pay right there we can click send invoice insted and it send link to client
1 voteThank you for submitting your Idea to UserVoice.
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Fix Statement Presentation
Fix monthly Merchant Services statement to show detail of all fees and charges. Presentation changed in August. I need the detail back.
1 voteThank you for submitting your Idea to UserVoice.
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