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'Add a Setting to Add Reward Points Only When Gift Cards Are Purchased and Not When It Is Redeemed' has been merged into this idea

Services: Customer Engagement

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rewards gift card

Currently, you can purchase a giftcard which counts towards your rewards points on your customer account.

You can also purchase things with a giftcard which counts towards your rewards points on your customer account.

This causes customers to 'double dip' on rewards.

Request to prevent this:

Allow certain items to be checked as 'will not accumulate rewards points' and thus do not accumulate points

Allow giftcards to be able to toggle on/off whether or not purchasing them accrues rewards points

Allow tender types to be toggled on/off whether using them accrues rewards points

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Judas Lane shared this idea  ·   ·  Report…  ·  Admin →
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  • Aya Komori commented  ·   ·  Report

    Currently, card holders may earn Clover Reward points (A) when they purchase Clover gift cards as well as (B) when they make purchases using the gift cards, resulting in the business giving out double points to customers in both occasions. Please add a setting so that the business can choose when to give out points. With the current design, Clover Rewards is advising the merchant to manually adjust points, but it is not acceptable for businesses to spend time to adjust individual customer points.