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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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50 results found

  1. the invoice option under "new sale" is very limiting. It does not allow to enter specific items, limited information for the customer, and will not allow to enter check or cash for payment. We had to add "invoiss" as an additional app in order to do business.

    3 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  2. We need the ability to reconcile invoices with check and cash payments to close them out on clover

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  3. There needs to be an option for the customer to pay a partial payment on invoices sent to cover a down payment or deposit. This is a critical need, and I am confused why this wasn't added at rollout.

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  4. We are a home based business and are able to hide our address on payment receipts but not invoices. Please update invoices to allow us to hide our address or use our PO Box

    2 votes

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    1 comment  ·  Invoice  ·  Admin →
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  5. We NEED a way to be able to send, in our case, our patients a LINK via text messaging to pay their bill/invoice... Many people do not check their emails now-a-days, or the email may end up in their spam folder... So PLEASE PLEASE PLEASE create a way for us to be able to text a link for our patients to pay their bill via text messaging.
    We also have personalized emails that we would rather send out, then the invoice option that is provided on the dashboard... So it would be nice to be able to also use this…

    2 votes

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  6. We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    2 votes

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    Not at this time  ·  0 comments  ·  Invoice  ·  Admin →
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  7. Have the option to be BCC when invoices are send out

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  8. When an invoice becomes "overdue" it is no longer able to be paid. You can still send reminders to have it paid but the link expires and the customer can no longer pay. Please enable an option to extend the due date so the merchant doesn't have to go in, delete the overdue invoice and recreate it. This process creates a lot of manual work and frustration. I would like the option to extend the due date on any invoices that are overdue or delete them if the customer is not going to pay.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  9. I would like to suggest two improvements to the payment process:

    Client payments using our company payment link:
    When a client pays an invoice using our generic company payment link, could the receipt please display the invoice number they are paying? Currently, the receipt received by both the client and our company only references the Transaction ID, even though the Invoice ID is entered as an additional field.

    As a result, I need to log into the Clover site to determine which invoice the payment relates to, which makes the reconciliation process less efficient.

    Company-processed payments:
    When our company processes…

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  10. Ability for merchants to create customer Terms & Conditions and have customer's agree to them electronically upon accepting their Invoice.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  11. Hi, currently when creating an itemized estimate or invoice, there are limitations on the quantity of items of 100. We want to use the Clover for catering invoices and some of those require more (for example an invoice for a wedding of 150people) we currently have to keep everyting under 100 to be able to use the estimate

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  12. Hosted Checkout, Payment Links and Virtual Terminal all have custom field availability but Invoicing does not. This is a gap that needs to be filled so that there is parity amongst payment options.

    1 vote

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  13. We receive catering requests online and work out an estimate. Customers usually pay online after we convert the estimate to an invoice. After the invoice is paid, the order appears on the POS and can be printed. However, there is no way for the customer to pay an estimate or invoice in store. The order only appears after payment online. We need to be able to see estimates or unpaid invoices on the POS terminal so we can take cash or card payments in the store.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  14. Increase the number of attachments to add on an invoice to 10 and on an estimate to 10.

    1 vote

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  15. Can we please get a invoice button option on the DUO so ifa client doesnt want to pay right there we can click send invoice insted and it send link to client

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  16. Allow the Invoice Due Date to be either a preset dropdown or a custom date. Alternatively, allow the business to set their own Due Date values in the picklist.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  17. When sending out an invoice it would be nice if there was a prefilled unique invoice number, but gave the option to remove the prefilled number if the merchant wants a custom number. Currently, the system allows you to put in custom invoice numbers but you can accidently duplicate numbers.

    1 vote

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  18. Can you make the Email customization so that it can be edited or, specifically, can you change the Email customization from "Hey client," to "Hi client," as "Hey" is very unprofessional.

    1 vote

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  19. I would love the ability to add a description per line item on the invoice. For example, if I am selling a package, I would like to include a description of what is included in the package.

    1 vote

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  20. Adding the ability to draft & save invoices for merchants to review at a later time. We all get busy & I would love the ability to start an invoice, save, & revisit when I'm ready to send.

    1 vote

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