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Services

Welcome to the Clover Services Forum. You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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49 results found

  1. Is it possible to assign sales tax rate per customer? We deliver goods to customers in cities which have different sales tax rates from ours.

    2 votes

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    0 comments  ·  Invoice  ·  Admin →
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  2. We NEED a way to be able to send, in our case, our patients a LINK via text messaging to pay their bill/invoice... Many people do not check their emails now-a-days, or the email may end up in their spam folder... So PLEASE PLEASE PLEASE create a way for us to be able to text a link for our patients to pay their bill via text messaging.
    We also have personalized emails that we would rather send out, then the invoice option that is provided on the dashboard... So it would be nice to be able to also use this…

    2 votes

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  3. the invoice option under "new sale" is very limiting. It does not allow to enter specific items, limited information for the customer, and will not allow to enter check or cash for payment. We had to add "invoiss" as an additional app in order to do business.

    2 votes

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    Planned  ·  0 comments  ·  Invoice  ·  Admin →
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  4. We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    2 votes

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    Not at this time  ·  0 comments  ·  Invoice  ·  Admin →
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  5. We receive catering requests online and work out an estimate. Customers usually pay online after we convert the estimate to an invoice. After the invoice is paid, the order appears on the POS and can be printed. However, there is no way for the customer to pay an estimate or invoice in store. The order only appears after payment online. We need to be able to see estimates or unpaid invoices on the POS terminal so we can take cash or card payments in the store.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  6. Increase the number of attachments to add on an invoice to 10 and on an estimate to 10.

    1 vote

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  7. Can we please get a invoice button option on the DUO so ifa client doesnt want to pay right there we can click send invoice insted and it send link to client

    1 vote

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  8. The Clover Virtual terminal should allow invoices to be sent via text message to the customers as well as via email.

    1 vote

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  9. Allow the Invoice Due Date to be either a preset dropdown or a custom date. Alternatively, allow the business to set their own Due Date values in the picklist.

    1 vote

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  10. When sending out an invoice it would be nice if there was a prefilled unique invoice number, but gave the option to remove the prefilled number if the merchant wants a custom number. Currently, the system allows you to put in custom invoice numbers but you can accidently duplicate numbers.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  11. There needs to be an option for the customer to pay a partial payment on invoices sent to cover a down payment or deposit. This is a critical need, and I am confused why this wasn't added at rollout.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  12. Can you make the Email customization so that it can be edited or, specifically, can you change the Email customization from "Hey client," to "Hi client," as "Hey" is very unprofessional.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  13. I would love the ability to add a description per line item on the invoice. For example, if I am selling a package, I would like to include a description of what is included in the package.

    1 vote

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  14. Adding the ability to draft & save invoices for merchants to review at a later time. We all get busy & I would love the ability to start an invoice, save, & revisit when I'm ready to send.

    1 vote

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  15. After clicking on the Invoice option, be able to export the invoices issued to an excel file.

    1 vote

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  16. Please add the option to allow payment notifications to all user types. Currently, when a payment is received, only the owner gets the notification. It would be extremely beneficial if employees or managers could also get notifications.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  17. After sending Invoice in Professional Services for payment if customer pays by cash of paper check need ability to mark invoice as paid with other tender type. Currently have to delete it and duplicate a sale to track payment. Please add ASAP

    1 vote

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  18. Allow merchants to open an existing invoice and select “Take Payment In Person” using Clover hardware, automatically closing the invoice when paid.

    This would greatly improve workflows for service, repair, wholesale, and B2B businesses and reduce accounting workarounds.

    1 vote

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  19. Currently, it is possible to attach documents to an estimate, however these attachments cannot be signed by the customer. In many cases, businesses need customers to review and sign additional documents such as waivers, consent forms, or service agreements alongside approving an estimate. Because this functionality is not available, we have to send separate documents through other platforms for signature, which adds extra steps and creates a less streamlined customer experience.

    It would be extremely helpful if Clover allowed attachments within an estimate to be designated as signable, enabling customers to review and sign them directly as part of the…

    1 vote

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  20. When we turn on Account Sync in the Clover Dashboard to sync with Quick Books online, It is very important to have Account Sync be Bi-Directional. If an invoice is created in Clover it will Sync with quick Books in Real Time. It is critical to be able for Quick Books to create an invoice and have it show in Clover. I talked to a Quick Books Coach and was told Account Sync needs to be Bi-Directional.

    1 vote

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