Chargeback Support
I met with an existing restaurant client today who told us they were leaving Fiserv for a competitor POS vendor who is also a processor. One of the features offered is to alert locations when there is a chargeback and provide an app for employees to upload a copy of the signed credit card receipt to document the transaction. In essence, managing the chargeback process with very little involvement by the merchant. I think this would be a very cool enhancement for our Clover clients, since we manage both the POS and the back-end processing.
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Hoffman, Brian (US - Texas)
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