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'Descriptive declines' has been merged into this idea

Payments: Virtual Terminal

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Add TeleCheck Decline Reason Code

For clients using TeleCheck ICA on Clover, we need to provide a decline code for failed transactions. My client McCoy's used Payeezy for TeleCheck, and they were able to see the decline codes in Payeezy. Since they converted to Clover Gateway, they can no longer view these decline codes in the Dashboard. This is a critical loss of function they really need to manage their customer service experience.

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Hoffman, Brian (US - Texas) shared this idea  ·   ·  Report…  ·  Admin →
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  • Noelle commented  ·   ·  Report

    Declines should show the native network response on the Clover dashboard so merchants can know why a payment declined. Ideally, the decline reason should also show on the hosted checkout at time of sale.
    This includes Telecheck declines: currently, some Telecheck declines do not even show up on the dashboard at all. This leads people to believe that there is a front-end error instead of a decline.
    Having detailed decline descriptions pulling from the native network response code would help in troubleshooting declines immensely.