Request to Correct Invoice Number Display in Customer Emails
We’re asking for two updates to how Clover shows invoice information in customer "Invoice" emails.
Issue:
When we enter our own invoice number into the “Invoice Number” field in Clover, this number does not appear in the email sent to customers. Instead, the email shows Clover’s internal transaction number, which is also labeled “Invoice Number.” This creates confusion because the number in the email does not match the customer’s actual invoice.
We can manually add our invoice number to the notes field, but that causes unnecessary duplicate entry.
Requested Fixes:
Rename Clover’s internal invoice number to “ID”
- This matches the terminology used elsewhere in Clover (such as the transaction details screen).
- It will reduce confusion and improve consistency in the system.
Include our actual invoice number in the customer email
- Please have the invoice number that we enter in Clover’s “Invoice Number” field automatically flow into the email sent to customers.
- This removes redundant data entry and ensures customers receive the correct invoice number.
Thank you for considering these improvements.
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