The POS system currently has no method of tracking, entering or otherwise accepting cash tips. We are forced to rely on an honor system of the current barista that they will not steal or keep cash tips from the tip pool. Not to even begin mention basic reporting statistics.

I've spoken at length with technical support and there is no option of determining overage or shortage during cash close out to have that amount (tips) show up in our sales report anywhere. This is a major fail for a cash business and an extremely critical component of performing business.

When performing a cash sale, most all other POS companies we've seen do the following for a $15.38 amount due;

a) enter cash tendered (say $20.00)
b) change due; press the following keys; 1. Keep the change (tip) 2. $4.62 3. enter tip amount.

Failing to offer a method to track cash tips at point of sale is a critical oversight.