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← Clover UserVoice

Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

Categories

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How can Clover help businesses better engage customers? What features should be added to Clover’s software to keep customers coming back?

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5 results found

  1. Customer Notifications

    There needs to options for which notifications Customers Receive. For example - if I need to remove all old active invoice from my recurring payment plans to change a transaction start date- I do not need my Customer to be notified. This has caused a lot of confusion for the customer and me. I have no way of knowing what all notifications Clover is sending to my Customers.

    2 votes

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    1 comment  ·  Other Customer Engagement Suggestions  ·  Admin →
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  2. willowtree.jasper@att.net

    I would like to have the customer's name show up on my side of the screen (larger screen) not just on their screen when they sign into their reward account. I would like to be able to thank them by name at the end of the transaction. Since the customer's name shows up on the small screen (the small box that that sign in on) it should be easy to add it to my screen behind the counter. Thanks!!!

    1 vote

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    0 comments  ·  Other Customer Engagement Suggestions  ·  Admin →
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  3. Microsoft clover app

    Microsoft Clover app instead of jut Android and Apple

    1 vote

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  4. Customer name on receipt:

    we are a non-profit organization. We need to show customer name on a receipt. Today, printed receipt shows customer name, but online receipt does NOT. We must show customer name one-receipt.

    5 votes

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  5. we need to start each customer with a $300 credit. it there a way to do this?

    this is unique to our operation.

    1 vote

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