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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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55 results found

  1. The update that took place 9/28/23 disabled the ability to scan the barcode on the receipt when in the Tip App. This feature is VITAL when you are dealing with 100 printed receipts after a rush that you then have to scroll and search to find each one to enter the tip amount. PLEASE bring it back...

    10 votes

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    Under Review  ·  4 comments  ·  Tipping  ·  Admin →
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  2. An email should be sent to the client after they make a payment in Hosted Checkout. Email address is already a required field so it should be simple enough to then send the receipt via email. This is pretty common practice with online transactions. The "Payment Received" confirmation page is good, but customers also expect an automatic email sent to them for their records.

    4 votes

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  3. some merchants are requesting for recurring payments to be able to email a link to a customer and then the customer enter the cc info and select the monthly date they want the card debited and that Our competitor Stripe has this functionality.

    19 votes

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  4. Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    158 votes

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    Under Review  ·  71 comments  ·  Invoicing  ·  Admin →
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  5. We have created a "pay now" button for our website home page so clients that receive a statement in the mail can easily make a payment online.. That part seems to be working well.. My problem is I do not get any type of notification that a payment has bean made.. So when I try to balance my daily deposit I notice numbers not matching then the search is on.. It would just be really really nice to get an email when a payment is made online through the hosted check out

    2 votes

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  6. It would be great if invoices from recurring payments could be changed from failed to paid or even deleted once completed. Also would like to be able to pause individual clients within the recurring payment programs instead of only being able to pause all or none. Lastly would like to be able in recurring payments to adjust the payment date when needed without having to delete the person and readd them.

    5 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  7. Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    6 votes

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  8. I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.

    3 votes

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  9. Any payment received requires Name, Email and or Phone number via clover go app, or URL, or QR code

    2 votes

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    Hello,

    Thanks for your feedback. For URL and QR code, merchants can make these fields required within "Account & Setup > Hosted Checkout Configuration".

    Thank you, 

    Clover Product


  10. 6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  11. Print tip suggestion on the bottom of the bill BEFORE payment, AND print tip suggestion on the bottom of Cash Receipts.

    Clover only prints tip suggestion for Credit Card payments.

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  12. Also please have it so you can view the invoice notes when you click view invoice. Sometimes there are notes there for my bookkeeper and accountants to reference. Right now when we click view invoice we do not see the notes. Again please make the change so we can changing invoice due date. urgently needed for my business.

    8 votes

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    2 comments  ·  Invoicing  ·  Admin →
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  13. When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  14. Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    6 votes

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  15. Merchant complained about payment error messages being vague and misleading. The merchant received an error message advising "This type of card cannot be used on this terminal" which leads them to believe there is an issue with the terminal and they contacted Clover support. Clover support research concluded that the card was declined by the issuer and not by Clover. The merchant is requesting to have the error messages updated so that they accurately reflect the type of decline.

    2 votes

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  16. Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.

    31 votes

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    1 comment  ·  Tipping  ·  Admin →
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    Hello,


    This feature is under review. 


    A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper. 


    Thanks,

    Clover Product

  17. Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

    Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it…

    11 votes

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  18. Have an employee section in the Clover invoice so the company can see who sends out the invoice. Also, let this employee be notified so they know when it is paid

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  19. On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  20. Make it so that MacOS autofill of credit card info actually works

    1 vote

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