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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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63 results found

  1. Make it so that MacOS autofill of credit card info actually works

    Make it so that MacOS autofill of credit card info actually works

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  2. Why can't a healthcare office (dentist, doctor, etc) do recurring billing?

    I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.

    6 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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    Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner. 


    Thanks, 

    Clover Product 

  3. For Virtual Terminal

    On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  4. EBT Manual entry only allows up to 16 digits, but most states EBT card have more than 16

    When will you update your system that all states EBT card should allow manual entry?

    3 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  5. Allow itemized invoicing for each line item and line for shipping charges

    Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    7 votes

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    Under Review  ·  1 comment  ·  Invoicing  ·  Admin →
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  6. Add Taxes on Invoices - Virtual Terminal

    Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    14 votes

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    5 comments  ·  Virtual Terminal  ·  Admin →
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  7. On Invoices- A checkbox to agree to terms of service or disclaimers

    It is crucial for merchants to have the ability to add a box that cardholders must check before they make a payment on invoices. The box can be used for terms of service/agreement, disclaimers, etc.

    IE Check here to agree to the terms of service as outlined in your contract. Terms can be found here <insert link>

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  8. e-gift card

    We have recently switched from square and a feature that we used a lot was tat our clients had the ability to purchase an E gift card from a web link. Currently we can only sell an e gift card from the store front POS.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  9. Allow merchants to enable/disable manual card entry in all devices.

    This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.

    4 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  10. Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee

    Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice

    5 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  11. merchant copy

    You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's

    12 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  12. Fix bug for month autofill on chrome checkout

    When autofilling a MM/YY on chrome in clover CC checkout, 10/25 autofills as 01/25.
    I have to manually correct the input every time this occurs.
    This has happened on multiple sites using clover so it seems to be a clover issue. MM/YY Autofill works on other sites without issue.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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  13. Allow text prompt on when paying via custom tender

    We use a variety of internal account numbers referencing other areas of our organization in addition to taking our usual cash/check/card.

    It would be a great asset if we could designate certain tenders as requiring a note field entry when selected, much like the "Check" tender does when you select it.

    Ideally it would show up on exports like the notes do on the checks, so long as it wasn't limited to 12 characters like the " invoice number" option is.

    1 vote

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  14. Add the tip amount to the payment completion screen

    For example a $5.00 sale with a $1.00 tip. Currently the payment completion screen will show "($6.00) payment successful ($5.00 + Tip)." The merchant like this to be changed to actually show the tip amount so it should instead say "($6.00 payment successful ($5.00 + $1.00 Tip)"

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  15. make it possible to tip on both the clover terminal and have a tip option on the printed receipt.

    We have a diner and use clover. Most guests check out on the way out at the host station, and they tip on the terminal.
    Sometimes guests want to pay with credit card at the table but when we drop the printed credit card authorization slip we have to draw in the tip line because Clover makes you choose only one option to tip either on the terminal OR on the printed receipt. It would be great to be able to have both options. Thanks!

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  16. If an order is partially paid please add the ability to add items or a discount to the remaining payments.

    IE $10.00 order split 5 ways
    $2.00 has been paid by person A
    Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance

    37 votes

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    4 comments  ·  Other Payments Suggestions  ·  Admin →
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  17. Option to disallow fallback transaction processing

    MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
    For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
    Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…

    2 votes

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  18. Virtual Terminal

    Virtual Terminal should be taking more seriously. It is pointless to offer Invoicing if it does not allows you to integrate existing inventory into it. Besides, it allows you to add a pointless notes that might help to remember what you sold, however, in the reporting-Revenue item sale you can see the transaction as uncategorized transaction, therefore, you can not see nets sales, COGS, and gross profit margin from that specific transaction which is vital for business. Yes, third invoicing parties such as InvoiceASAP and shopventory are completely useless as well since all products sold through those third parties platforms…

    2 votes

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    Under Review  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  19. allow tip adjust on both devices receipts the station and the customer facing Mini

    Cannot print a receipt with a tip line on both devices have to choose one or the other.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  20. Virtual terminal to have an option to enter the tax amount instead of percentage fee

    Merchant would like to have an option in Virtual terminal for them to enter a tax amount.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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