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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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30 results found

  1. When in recurring payment plans, it would be nice to sort the accounts alphabetically by last name.

    1 vote

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  2. Customer accounts should be able to be tagged as Tax Exempt so that we don't have to be reminded every time we ring a particular customer up - especially when we are selling to companies and schools with an exemption.

    1 vote

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  3. Have a Service Plan specific for retail, which don't include all the restaurant apps and functionality. Retail would focus more on inventory, online/in house sales functionality.

    4 votes

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  4. This new accounting sync is a great idea but in the setup in sale-accountant section it needs to either have the option to customize the categories according to what you have or than it should automatically list them according to your categories that are setup in your clover device.

    1 vote

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  5. Ability to run any report on the Multi-Location Dashboard
    Right now we can only run the basic sales overview reports which is not helpful in trying to manage inventory, people, etc across multiple locations.
    1. A critical report would be Sales by Item by Location by date that includes quantities, transaction/order ID, item name, discount, employee.
    2. A report with Inventory by location in one report with the ability to see all items across all locations with any variance in cost, price, modifiers, categories, labels, revenue classes. It's very difficult when trying to sync items across locations to have to…

    1 vote

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  6. Device serial number needs to be displayed in wireless manager app market billing details so that users can tell which device/amount per device they are being billed for.

    1 vote

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  7. It would be great to have admin capabilities to view audit logs of who added, removed, or updated a backend setting. Recently our business had a tax change made that cost us a large sum of taxes missed during transactions that had to come out of our business revenue as a result. These logs would allow us to see who added a new tax, when, and the specific user responsible for the addition. This will allow for accountability for these types of actions, but also to help understand when potential issues first started.

    3 votes

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  8. The client would like customers to see the change owed to them via the customer display (mini)

    1 vote

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  9. On the register in the reporting section, they show a basic sales report. We would like to run an hourly sales report at any point in the day on the register.

    3 votes

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  10. You can remove the standard discounts and add your own in "Discounts" in the Clover dashboard which is great. But, when you are clicking order discount on the register it shows the discount you created as well as two custom amount and % options. We want those removed, and only want it to show the discount we have created.

    2 votes

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  11. It is time consuming to go back and forth to get verification code, especially at busy hours. In a rush one may forget to select the option to remember for 14 days. It is also possible to switch from one device to another. It would help if the 14 days can be extended to 30 days.

    The security that comes with the verification is greatly appreciated.

    3 votes

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  12. Clover needs better functionality for corporations with multiple Clover locations such as:
    - detail sales reporting for all locations
    - user roles across all locations
    - ability to set up a location without being onsite with no variation of what is on the website and what is on the device (currently there are apps that show up on the device but not on the installed app on the website, same with set up features like display time out, etc).

    1 vote

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  13. Busy dining multiple section restaurants need the ability to print void tickets inside the kitchen as well. Current software is not allowing us.
    Example-
    Customer ordered 5 items from different 5 stations for dining services. Now customer changed his mind and he want to cancel 1 item. If staff will cancel that item kitchen should get void ticket with thats particular item. So they will know they don't have to make this item anymore.

    Current system is only reprinting the remaining items. Its not useful.

    If its not in next upgrade we are switching back to square.

    6 votes

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  14. 1 vote

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  15. Add a no sale button to be able to open cash drawer.

    6 votes

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  16. Currently, I can add Online Service Hours, days and times. If I only serve breakfast items in the morning, I would like to be able to set that category or items with shorter Service Hours.

    11 votes

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  17. The minimum go to sleep/ screen timeout is currently 15 s, it would be nice to add 5s and 10s options.

    Merchants trying to avoid servers seating tables for other servers who forgot to log out or server seat table based on whoever used system last and is still logged in.

    1 vote

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  18. We are boarding more and more national account merchants that have multiple MIDs and one bank account with Clover. I have one customer that will have 62 Clovers and another one with 24 Clovers upgrades from VX680. If they enable wireless manager then head office will manually have to look up each MID in dashboard to find the charges. This is very time consuming and creating customer dissatisfaction. It would be great if Clover could email a monthly statement or report to customers that shows the contract #, MID/TID or Clover serial number for the monthly billings or add the…

    3 votes

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  19. I would like a retail version of the dining app features to use in the nail/beauty salons where they have set stations (tables). This version would be helpful to include a calendar to book appointment / schedule activities. A waitlist with texting ability would also be a benefit.
    These businesses also need to be able to split tips for services on the same bill. They currently are running the clients card several times or splitting their tips manually. This is an issue for accurate reporting, time consuming, and issue with getting their accurate tips sometimes.

    5 votes

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  20. It was brought to my attention that a 10 location restaurant group would prefer to use Clover but has to use Toast because Clover doesn't have the capability of picking a modifier with another modifier to pop up once the first modifier was picked. This is important because if a Kabob restaurant has a combo plate where the customer gets to pick 2 sides. So the customer picks a greek salad and Hummus. There should then be a modifier that then would allow the employee to click on no onion and cheese on the salad but Clover doesn't allow for…

    17 votes

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