30 results found
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Reporting for Multi-Location needs to be inclusive of all reports, not just sales summary
Ability to run any report on the Multi-Location Dashboard
Right now we can only run the basic sales overview reports which is not helpful in trying to manage inventory, people, etc across multiple locations.
1. A critical report would be Sales by Item by Location by date that includes quantities, transaction/order ID, item name, discount, employee.
2. A report with Inventory by location in one report with the ability to see all items across all locations with any variance in cost, price, modifiers, categories, labels, revenue classes. It's very difficult when trying to sync items across locations to have to…2 votes -
Accounting sync improvements
This new accounting sync is a great idea but in the setup in sale-accountant section it needs to either have the option to customize the categories according to what you have or than it should automatically list them according to your categories that are setup in your clover device.
1 vote -
Serial number displayed in wireless manager app market billing details
Device serial number needs to be displayed in wireless manager app market billing details so that users can tell which device/amount per device they are being billed for.
1 vote -
Retail Service Plan
Have a Service Plan specific for retail, which don't include all the restaurant apps and functionality. Retail would focus more on inventory, online/in house sales functionality.
1 vote -
Customer Facing Device (Change Owed to Customer)
The client would like customers to see the change owed to them via the customer display (mini)
1 vote -
Audit Logs to Track POS Config Changes (Setting changes, additions, deletions)
It would be great to have admin capabilities to view audit logs of who added, removed, or updated a backend setting. Recently our business had a tax change made that cost us a large sum of taxes missed during transactions that had to come out of our business revenue as a result. These logs would allow us to see who added a new tax, when, and the specific user responsible for the addition. This will allow for accountability for these types of actions, but also to help understand when potential issues first started.
2 votes -
Better options for Corporations with multiple Clover locations
Clover needs better functionality for corporations with multiple Clover locations such as:
- detail sales reporting for all locations
- user roles across all locations
- ability to set up a location without being onsite with no variation of what is on the website and what is on the device (currently there are apps that show up on the device but not on the installed app on the website, same with set up features like display time out, etc).2 votes -
Allow Manager to ring up items by cost
It would be nice if there was an option for a manager to be able to ring up a transaction for the "cost" price or allow some sort of discount that would take the cost entered in the inventory app. Only for managers.
1 vote -
Allow closeout from clover.com
Add the ability to do a manual Closeout of a batch via Clover.com/Virtual Terminal.
Use Case:
Business is set up for manual closeout only (a business requirement).
Business is open 4 days a week.
During closed days sometimes we need to do transactions (refunds, over the phone payments, etc.)
We can't physically go to the business to do the closeout at the register, so these transactions can't be settled the same day.
Adding this feature would allow for better management of these transactions and a better customer experience for refunds.1 vote -
Voide tickets
Busy dining multiple section restaurants need the ability to print void tickets inside the kitchen as well. Current software is not allowing us.
Example-
Customer ordered 5 items from different 5 stations for dining services. Now customer changed his mind and he want to cancel 1 item. If staff will cancel that item kitchen should get void ticket with thats particular item. So they will know they don't have to make this item anymore.Current system is only reprinting the remaining items. Its not useful.
If its not in next upgrade we are switching back to square.
6 votes -
hourly sales
On the register in the reporting section, they show a basic sales report. We would like to run an hourly sales report at any point in the day on the register.
1 vote -
Discounts
You can remove the standard discounts and add your own in "Discounts" in the Clover dashboard which is great. But, when you are clicking order discount on the register it shows the discount you created as well as two custom amount and % options. We want those removed, and only want it to show the discount we have created.
1 vote -
Extend the “remember this device for 14 days”
It is time consuming to go back and forth to get verification code, especially at busy hours. In a rush one may forget to select the option to remember for 14 days. It is also possible to switch from one device to another. It would help if the 14 days can be extended to 30 days.
The security that comes with the verification is greatly appreciated.
2 votes -
Add no sale button
Add a no sale button to be able to open cash drawer.
6 votes -
screen time out 5s and 10s
The minimum go to sleep/ screen timeout is currently 15 s, it would be nice to add 5s and 10s options.
Merchants trying to avoid servers seating tables for other servers who forgot to log out or server seat table based on whoever used system last and is still logged in.1 vote -
Add ability to add online service hours to different categories like breakfast.
Currently, I can add Online Service Hours, days and times. If I only serve breakfast items in the morning, I would like to be able to set that category or items with shorter Service Hours.
10 votes -
Add an enhancement to identify the monthly billings from Clover by MID/TID or Clover serial number instead of or along with the contract #
We are boarding more and more national account merchants that have multiple MIDs and one bank account with Clover. I have one customer that will have 62 Clovers and another one with 24 Clovers upgrades from VX680. If they enable wireless manager then head office will manually have to look up each MID in dashboard to find the charges. This is very time consuming and creating customer dissatisfaction. It would be great if Clover could email a monthly statement or report to customers that shows the contract #, MID/TID or Clover serial number for the monthly billings or add the…
3 votes -
Have a option for retail version with the dining app feature for nail and beauty salons and other business that have work stations
I would like a retail version of the dining app features to use in the nail/beauty salons where they have set stations (tables). This version would be helpful to include a calendar to book appointment / schedule activities. A waitlist with texting ability would also be a benefit.
These businesses also need to be able to split tips for services on the same bill. They currently are running the clients card several times or splitting their tips manually. This is an issue for accurate reporting, time consuming, and issue with getting their accurate tips sometimes.5 votes -
Capability to do a 2nd modifier
It was brought to my attention that a 10 location restaurant group would prefer to use Clover but has to use Toast because Clover doesn't have the capability of picking a modifier with another modifier to pop up once the first modifier was picked. This is important because if a Kabob restaurant has a combo plate where the customer gets to pick 2 sides. So the customer picks a greek salad and Hummus. There should then be a modifier that then would allow the employee to click on no onion and cheese on the salad but Clover doesn't allow for…
16 votes -
Deposit Button
I would like to be able to use a deposit button, for example if clients are buying beer their is a battle deposit added and when they return the bottles we can reimburse them the money.
1 vote
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