Option for Order to Fire when customer pays
Clover currently has the option to fire when hitting Save or Pay. Customers are requesting the ability to have the option to have the Clover Fire when the Order is paid. Currently there is an option that allows for Orders to Print when the order is paid, but this requires the merchant to select a printer, and it sends all items rather than just the items selected by the Label.
David Jackson commented
I believe there was a slight update to how Clover functions for firing kitchen orders. Many Clover restaurants are set to fire the order to the kitchen when “Pay or Save is Tapped”. Recently this works differently. Now, customer calls in a pick-up order and the employee enters it into Clover and hits “Save”. That order fires to the kitchen printer. Then when the customer comes later to pick up and pay… the employee locates the order and hits “Pay”. Now, the items on that order fire to the kitchen printer again as reprints.
In the past, the clover system would recognize that these items have already been “Printed” and it would not send them to the kitchen again. I believe the latest update dropped that piece of the equation.