Allow a merchant to ring in an item with a negative amount for exchange and refund purposes
We're having difficulty dealing with exchanges and returns and would like the ability to issue an item as a negative on a sale so the sale and refund/exchange are all apart of one transaction. Our old POS system (Springboard Retail) allowed for us to do this and it worked wonders.
Trevor
shared this idea
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Anonymous
commented
I Will Change my Pos If It Wont Be Availble Its Critical For My Business!
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Anonymous
commented
Please allow for a merchant to have a sale and a refund or exchange on same transaction. If the balance is a negative, then a credit is issued to customer. Many POS systems allow allow this capability. LIGHTSPEED, VEND and SPRINGBOARD RETAIL to name a few- see articles below:
https://retail-support.lightspeedhq.com/hc/en-us/articles/229130768-Refunding-and-exchanging
https://support.vendhq.com/hc/en-us/articles/360000320475-Process-an-Exchange
https://support.springboardretail.com/en/articles/94800-how-do-i-exchange-items-in-the-pos
Also, see my blog post in the Clover community regarding this. I created a mock up so you guys could see what I'm talking about:
https://community.clover.com/questions/21248/returns-exchanges-suggestions-coming-from-a-retail.html