have they come up with a solution to this yet? this seems like such a minor thing to fix. i’ve never seen another system that doesn’t have the option to print a customer and merchant sales receipt since you ALWAYS need to keep a copy?

Yes, or bring back the "Print Order Receipt" on the main page after the transaction instead of having to do an extra click into "More options".

We print two order receipts only when there is a drink and a kitchen item on the same transaction. We were in the habit of having 1 order receipt print automatically, and then manually clicking another Order Receipt. Now that that button is hidden, it makes for many errors of not remembering to print an extra ticket for the kitchen.

I need to be able to print 2 receipts automatically after card is ran. How do I do this?

100%

Need this as the drinks order and food order goes to separate work counters.

Yes this is definitely needed. And like Peggy says the second print should say customer copy. It slows down the staff having to hit reprint

And it should say customer copy or merchant copy

This is a great idea and required.

I agree. Waste of time to have to go in and request a reprint for every transaction. And I do not like that the receipt says "reprint" when it should say customer copy or merchant copy.