Two-Factor Authentication should be a system wide configuration setting
Two-Factor Authentication should be an optional system wide configuration setting for all users associated with a merchant account. This will enable the Owner admin to enforce a secure login policy for all users.
Two-Factor Authentication is currently an optional configuration for each user profile. Therefore, a secure login policy via Two-Factor Authentication cannot be enforced as it requires that the individual user enable it for their profile. It also cannot be verified, as only the individual user has access to their profile.
Customer Service Manager commented
Have the option to remove 2-factor authentication or make a phone call option for businesses that have employees and prohibit cell phones.
Beatrice Cotsones commented
We have 3 people with authority to access Clover reports, etc. When one is not available for a code the other 2 cannot do anything. We used to be able to change the phone number by editing it in Clover but now you've taken that ability away from us. We must call to edit the phone number. Ridiculous! This is a huge problem that needs to be fixed. Get rid of it or find a way to allow more than one phone number for access to a code.
Doug Pierce commented
2-factor auth should be optional - not required - but should default to ON.
Lee Nelson commented
The recent update to require two factor authentication should be set to optional. This is cumbersome and my staff is constantly complaining about how they cannot check updates without sending me the code. We are actively shopping for a new POS.
2 Factor Authorization needs to be removed, period. Look, I am all for security, but to hoist this upon Clover users as mandatory is absolutely a joke with no warning. We have multiple people working in different locations and now I have to play communicator and send texts to employees and other staff so they can log in and work. What a ******* joke. Same thing you all did with the "inventory' upgrades which no one in their right mind would use in a million years. Give your customers the option instead of just deciding it for all users. Every day it pushes me more and more to drop Clover altogether and find anything else. I will even work with pen and paper and a ********** abacus at this point.
Allow us to opt-out of two-factor authentication.
Forcing two-factor authentication on dashboard accounts has been extremely disruptive to our operations. As many of our staff operate remotely, it is causing massive headaches for everyone trying to access the dashboard. We do not need nor want the added security. Allow us to opt-out, or we will be forced to switch to a different platform such as Square, that does not enforce these terrible "features" on us solely for the sake of corporate liability. At this point, it would honestly be worth taking the loss in cost of changing our systems over to avoid this one, stupid, terrible enforced two-factor decision.
Necia or Nancy commented
I agree 100% cell phones don't even work at our location
thomas wilkins commented
yes this is a must
BAY AREA TACTICAL commented
Agree - GET RID OF 2 FACTOR AUTHENTICATION. It does not correctly authenticate for system use. For a company where employees need to access the Clover Account, the 2-factor authentication makes it impossible for business owners to have support staff manage the account.
It is time to get rid of 2-factor authentication. Upgrade your system to verify automatically via location, neuroprint, or even liveliness.
At the very least, give the account holder the option to use 2-factor authentication or not. Do not require it.
Vickie Kinney commented
Please give an option to opt-out of two factor authentication. This is an unnecessary step as not all company employees have business provided cellphones. Landline cannot accept texts.
April Hensley commented
Please remove the Two step authentication from the dashboard app users. Some of your clients do not have company cell phones or cell service in that area, If this feature is absolutely necessary (which I don't feel it is on the dashboard account), then please make it available via EMAIL too.
Concur. We used the web dashboard many times a day - sometimes hourly. Want the option to OPT OUT on 2-factor authentication. Since only 1 phone number is supported it is very impractical for us not to mention wastes time. At a bare minimum, provide the code to a email address so that we can support multiple users. My strong preference is that we have the option to OPT OUT!
Jayson Garcia commented
Get rid of the **** 2 factor authentication. We've never needed it before, it's a big hassle and it's given me problems logging in as it doesn't send the required code over to my phone number as well as other phone numbers that I've entered.
Allow employees to use the dashboard account without two factor authentication or allow an email or business phone number (not mobile) to be used to receive the verification code. Employee does not want to enter and use their personal mobile phone number for authentication to a business account.