notify customer when order is ready
Hi, we are using clover online ordering app. Right now, there is not any functionality where we can click once order is ready to notify customer. You guys are already using similar kind of functionality to text customer receipt. Just put another button where it should say your order is ready. Thanks.
Samantha Strauss commented
Yes! The food trucks need text when order is ready capabilities!
Isaac Gallardo commented
We would love to have the option to send a text when a customer's order is ready at a takeout restaurant. TOAST has a feature where when the order is marked fulfilled on the KDS it automatically sends a text message to the customer (Number is collected when customer orders food) This avoids any negative feedback from the customer about the food sitting too long since they never received a notification.
This would be another simple but critical step moving forward, especially if we can avoid using a 3rd party app for this one feature.