Owner should be able to give permissions to co-owners, managers, or supervisors, to respond to chargeback dispute requests.
Not all owners are hands on regarding the day-to-day management of their locations. The frustration we get from managers who do not have permission to respond to chargebacks is being voiced regularly. There needs to be an area where the owner can select or add this permission when adding new users.
2
votes
Tom Pelton
shared this idea
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Keith Sconiers
commented
We need the ability for the owner to give access to disputes to someone on their team. There are lots of scenarios where the owner isn't directly working with customers or in the business at all and can't provide the details needed to respond to a chargeback. This is often delegated to someone in operations that is dealing with client service issues, not the owner.