Being able to refund a MODIFIER.
Being able to refund a MODIFIER when we don't want to refund the whole item or whole order.
For example, someone orders a salad and chooses to ADD CHICKEN (which is a modifier). That modifier is +$6.
Later that day, the customer calls because their salad did not include chicken & they want to be refunded for the chicken ONLY.
Right now, you can only refund the whole item (salad + chicken) or the whole order. We want to be able to refund MODIFIERS (only the $6 for adding chicken).
Jordyn
shared this idea
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Ethan Sineath commented
We believe that this option is vital for improving Clover. Other POS systems already offer this feature, which is highly necessary in high-volume online ordering environments. It is unfair for the merchant to have to refund the entire salad if only the added cost of chicken was removed. As mentioned in the OP comment, priced modifiers are extremely common and allow customers to customize their orders. For example, if I order an $11 salad and add chicken & bacon for $3.00 each, my total would be $17.00 + tax. If the kitchen forgets to add my paid additions, as a customer, I would expect to be refunded for the missing items, not the entire salad.
Instead, it would be helpful if they could offer a partial refund based on the item price or the total order price, depending on the situation. This would be a satisfactory solution.