This updated version of the website is not good at all. The order history used to have the vast majority of the orders laid out on the page (with the exception of orders with a lot of items) and in those cases you would need to click to see the full order.

A few days ago, Clover decided to change the layout and method of this and it is truly a terrible decision that could not have possibly been thought through properly.

Let's say someone is returning an item and does not have a receipt. The POS won't have that information readily available. So all you have is the item in question that the customer is physically returning.

Before, it was much easier to find it and then find the receipt in question.

Report -> Item Sales -> Look for the item in question and date of transaction

Then back to Sales Activity -> Orders and copy/paste the item being returned and 95% you can find it unless its in a long receipt that would require a click to go to the receipt(s) in question.

Now, one would need to search receipt by receipt to find the transaction in question and to see a receipt requires scrolling plus 2 clicks to see the receipt and 2 clicks to back to the order list.

The changes over the past few years from Clover have made it more difficult to work and require more time than ever before. Things like this should be simple, on one page, easily sortable and searchable to ensure that a return does not take time to do.

It just seems that feedback which is mostly to help make the website better is just not heeded or ignored altogether.

Every user pays for this service. These changes continue to baffle me personally and make me think more and more about switching POS providers altogether.

For some of the good things that Clover has, it is mired in adding complexity and additional time for staff to do tasks that used to be so much simpler. Don't even get me started on entering an item into the system where in the past it was one page, no scrolling and everything was right there. Now, the item entry page is as long as a CVS or Walgreens receipt.

Please if you are making changes on anything in Clover and the old version takes less time to do a task than the new updated version, then perhaps it's something you should avoid fixing.

The functionality of the Orders view on the Dashboard was entirely removed with the latest update of Clover within the last week (between 8/10/2026 through 8/17/2026). It is now missing any ability to categorize Revenue, no longer lists the items of each order without clicking into each order, and removed the Note. All 3 of these things need to be added back onto the basics of this report. If the goal was simplification, these can be toggled on/off. But as the changes stand now, you took one of the easiest to use reports (just a simple list of transactions) and made it useless for a human to interpret the transactions. As a person viewing the report, the order number doesn't matter, I care about the Note we entered for the order. Please return this to the previous view - I used that weekly, if not daily to diagnose many issues.

It seems that as of today, I can no longer view all my open orders (tables) and see the items that have been ordered by going to Sales Activity -->. Now it's just a list with each table's total and whether it's Open or Paid. I have to click into each order individually and then look at the receipt. This is a big downgrade (too time consuming) in terms of seeing what's happening in one place. Please bring the old view back.

The Orders tab was recently updated to look functionally the same as the Transactions tab. We are unable to see line details per ticket (now must tab over where line items are listed separately and not sorted by ticket), and not able to view Order Notes (which is where our business enters a patient identifier for quick search and review) without going into each ticket. This is unmanageable for a business that uses these previous features for reconciliation and quick search for patient inquiries and satisfaction. The expectation is now that we go into each individual ticket to try to locate identifiers for tickets if the patient is not added in Clover? Hundreds of tickets? Please change the display back to the previous model which included the Order Note and line item charges.

I do not like the new update 8/12/2026. When going to Orders, and entering in the ID for the receipt I am looking for, it does not pull up all the information like it did before. It takes several more clicks to get to all the information then before and is more time consuming. I have to go through a few steps to get the information I am looking for, then back out and start over for the next receipt. Very Inefficient. Is there a way to back out of the update? or change the view/setting to show more information after entering the Order ID?

I cannot begin to understand why on Earth, Clover programmers continue to make the software worse. I manually transfer orders from Clover to our Quickbooks on a daily basis. For years, it was as simple as just going to the web dashboard, sales activity and orders and then all the orders were available without having to click on anything (with the exception of an order being long, where you did need to click the order in question). Today, I log in to check on morning sales and now it is an absolute joke.

For me to access an order to transfer it across, I have to click the order in question, then another page opens with the order details and then I have to click again to view order receipt to get the actual receipt.

3 clicks instead of 0 or 1.

How is this improving or streamlining anything??
For years, Clover has continued it's stunning inability to fix what is not broken and never fix what is actually broken.

What a joke!

Include details in a report for each transaction that include line item(s) total amount and payment method. The pre-update Sales Activities - Orders screen had all of this data and since the upgrade it has neither.

Feedback for Clover:

The recent update to Sales Activity > Orders removed the ability to view line-item details directly from the orders list. Previously, merchants could quickly identify specific items, such as a custom-created "Custom Tip" item, without opening each transaction.

Now, users must open each order and then view the receipt to see line items, adding several extra clicks and significantly slowing down transaction reviews.

Requested Change: Please restore line-item visibility in the Orders view or provide an option to expand orders and view line items directly from the order list. This would greatly improve efficiency and reduce unnecessary clicks for merchants who regularly review order details.

Since the new update on the clover website, I am not able to see the description of what is being rung up in the sales Activity/ Orders section. Now I have to click on each transaction to see the receipt on what was rung up and if there is any notes for that transaction. The version before this, I could just see it right there without clicking on more steps. Please revert this back to what it was. This is a inconvenience and takes up more time trying to balance a day to do it this way. This was a bad choice on who thought this was a good condensed version.

Under Sales Activity, the Order category used to show the details of the order. It no longer does. Please revert that section to the old way as showing the details of the order is extremely helpful.