Before the latest clover update, our procedure was as follows:
To submit a payment, we would go onto our virtual dashboard (PC), New sale, and enter the amount of the service we are charging for. Then just underneath the price is a space to add a note or to describe the service that is being charged.
If we would get a question about billing, we would go to that customers profile or name, locate the transaction in question under order history, & select details to view what the payment was for.

After the update: Notes under customer profile order history are all gone...old & new. The note has to either be added twice (1 time in virtual terminal & again after completing sale in transaction order history)
or
Find the transaction in question under the customer profile, go to details, look for payment ID or last 4 of card number, then back out to sales activity, search by card or ID number, locate the exact order that you were already looking at under the customer profile
...all just to get the same note that was 1 to 2 clicks before update

Finding out what a transaction was for is now incredibly difficult & time consuming. Many more steps were added to find something that should be readily available. Especially if your client is standing in front of you & expecting a quick response as to why their account was charged a certain amount.

To add to it, the receipts have never printed or emailed the notes/service portion unless using the physical POS.

Clover should also make known what is being updated, when, & also allow to switch back to previous version. Super frustrating coming back into the office next day with everything changed around on the dashboard and trying to figure it all out in the middle of a crazy day. I can't train my staff if I don't know what is going on with the program.