FIRST TIME LOG IN SAAS QUESTIONS
When setting up a Clover device, the onboarding process asks several questions about how the business will use the system. Depending on the responses selected, Clover may automatically move the account to a different SaaS plan. Unfortunately, there is not always an option to keep the existing SaaS plan during this process.
This can create confusion for clients because they may not realize their software package has changed until they see a higher monthly service fee than expected. It is important to carefully review the selected options during setup and confirm the resulting SaaS plan before completing the enrollment process.
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Maricela Avila
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