We need your assistance with an important reporting issue that is affecting our payroll process.
Previously, when we ran the Line Items Report, we were able to see which employee actually performed each service—for example, “Service Completed By: Employee X.” This was extremely important because we use this information to calculate our stylists’ payroll.
For the past few weeks, however, we have been unable to see the employee who completed/performed the service in the Line Items Report. We have checked the different Line Items reporting options, but they now appear to show only the employee who checked out the customer, which is not necessarily the stylist who performed the service.
We urgently need the report to include a field/column for:
SERVICE COMPLETED BY / SERVICE PROVIDED BY
The employee who performs the service and the employee who processes the checkout can be two different people.
Without this information in the report, we have to manually open each individual service/order and select “View Order Receipt” just to determine which stylist performed the service. With the number of transactions we process, this makes payroll extremely time-consuming and difficult.
Please restore or add the “Service Completed By” field to the Line Items Report as soon as possible, or let us know if this information has been moved to another report or setting.
This functionality was available to us previously, so we would greatly appreciate Clover investigating what changed and helping us restore it.