49 results found
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Tap pay signature
Your company doesn’t offer a signature option if the customer does in fact use the tap to pay option. I have had disputes over transaction and feel that a signature option for this could be another layer of protection for the retailer.
1 voteThank you for submitting your Idea to UserVoice. Tap to Pay is an authenticated transaction. Can you share what kind of chargebacks you are encountering?
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Pre-Authorization Signature
I take Pre-Authorizations at my business as a for of deposit holding the rental equipment.
I would like to be able to have a signature pop-up for a Pre-Authorization authorizing that the customer will allow a transaction to be made on this pre-auth in the instance they do not return or return with rental equipment that has been damaged. More security for the retailer if disputed by the customer1 voteThank you for submitting your Idea to UserVoice.
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Surcharge Processing
While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.
The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.
A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".
1 voteThank you for submitting your Idea to UserVoice.
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Assign Cash Drawer to Specific User
For accountability purposes, all other POS systems allow you to assign the cash drawer to yourself when you start your shift so that it will only open for your login. Others can still use the terminal for transactions, but if they hit cash as a payment method the drawer will not open for them, ensuring no one else has access to your assign cash bank. At the end of your shift, you unassign the drawer from your login so whoever is coming on after you can put their bank in the drawer and do the same. This is a basic…
1 voteThank you for submitting your Idea to UserVoice.
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Invoices
When searching for invoices, whether in the online dashboard or on the Clover Go app, the selected invoice only gives the sent/due dates, customer name/email, and the subtotal. We need to be able to search for and see what was invoiced. This reporting feature is woefully vague. The only way to see what was invoiced is once it has been paid for which does no good for invoices that are still pending.
1 voteThank you for submitting your Idea to UserVoice.
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Utilizing Fraud Tools with COLO results in a high rate of decline/abandonment. .
The QR Code order page doesn't even have a field for street address. Therefore, enabling AVS with street address results in a high rate of decline/abandonment. Same with ApplePay/Android Pay which don't require AVS or CVV. All Contactless payments in COLO decline with Fraud Tools enabled.
1 voteThank you for submitting your Idea to UserVoice.
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Custom split & check overage
When splitting a transaction I would like to remove the 2-ways, 3-ways, 4-ways, 5-ways and 6-ways. Only pay all and custom.
When a customer writes a check for over the amount of the sale, the amount of the change to give the customer is given.
1 voteThank you for submitting your Idea to UserVoice.
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QR code Scanner
We are located in airport and quite often airlines issue meal vouchers to flyers. The voucher looks like the credit where it has credit card number, expiriation date, billing zipcode, and CVV. At the bottom of the voucher has the QR code. We have to manually input the credit number. We are looking for the way to scan the QR code as a payment since manual work taking a lot of time.
1 voteThank you for submitting your Idea to UserVoice.
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The Ability to mark items in inventory to not be accepted by for EBT payments
The Ability to mark items in inventory to not be accepted by for EBT payments, or to automatically void those tranactions.
1 voteThank you for submitting your Idea to UserVoice.
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Cash sales - it would be nice to be able to customize the default dollar value being generated by the system when doing a cash sales.
Cash sales - it would help if we could change/program the default dollar value ( being generated by Clover Duo) shown on the pay cash sale screen. The first option is the total of cash sale which is Ok. The other three touch screen dollar amount are generated by Clover Duo and often don’t reflect the dollar value submitted by the client. The cashier then has no other choice but to use the customize button. This is more time consuming than having default values of $5.00, $10.00, $20.00, $50.00 and $100.00 denomination value.
1 voteThank you for submitting your Idea to UserVoice.
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Surcharge Fee and Non-Surcharge Total on Order Receipts
PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.
Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.
PLEASE UPDATE ASAP Submitted 10/11/24
1 voteThank you for submitting your Idea to UserVoice.
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Allow Editing to Hosted Checkout
For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".
1 voteThank you for submitting your Idea to UserVoice.
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Split payments on split checks
We are unable to accept multiple forms of payments when checks are split by guest. This creates a large headache on busy nights and difficulty closing checks
1 voteThank you for submitting your Idea to UserVoice.
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I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks d
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks that functionality disappeared.
Can you please explain why it disappeared and how to reset that settings.
It was very important for stores as it reminds customer and cashier something is wrong.
Thanks
1 voteThank you for submitting your Idea to UserVoice.
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Failed Attempts
Failed attempts should be removed from Unpaid balances if payment is subsequently collected.
1 voteThank you for submitting your Idea to UserVoice.
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Customer should not have control to switch to EBT
Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor
1 voteThank you for submitting your Idea to UserVoice.
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Opt Out of Arbitration Filing When Disputing Chargebacks
The Clover Disputes page should offer merchants the ability to not pursue an arbitration filing in the event their chargeback dispute is rejected. Fiserv's existing Dispute Manager tool offers this, but Clover does not. Losing arbitration comes with fees of up to $500, and it is unfair to force every dispute to carry that risk when the means to avoid this risk already exist.
1 voteThank you for submitting your Idea to UserVoice.
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processors receipts
There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.
1 voteThank you for submitting your Idea to UserVoice.
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Edit the length of a transaction timeout
There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.
1 voteThank you for submitting your Idea to UserVoice.
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Card reader timeout is fixed, need to be flexiable
Allow me to customize card reader time out, current timeout period is too short for me.
1 voteThank you for submitting your Idea to UserVoice.
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