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← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

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46 results found

  1. Pre-Authorization Signature

    I take Pre-Authorizations at my business as a for of deposit holding the rental equipment.
    I would like to be able to have a signature pop-up for a Pre-Authorization authorizing that the customer will allow a transaction to be made on this pre-auth in the instance they do not return or return with rental equipment that has been damaged. More security for the retailer if disputed by the customer

    1 vote
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    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Surcharge Processing

    While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.

    The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.

    A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".

    1 vote
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    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. Utilizing Fraud Tools with COLO results in a high rate of decline/abandonment. .

    The QR Code order page doesn't even have a field for street address. Therefore, enabling AVS with street address results in a high rate of decline/abandonment. Same with ApplePay/Android Pay which don't require AVS or CVV. All Contactless payments in COLO decline with Fraud Tools enabled.

    1 vote
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  4. Custom split & check overage

    When splitting a transaction I would like to remove the 2-ways, 3-ways, 4-ways, 5-ways and 6-ways. Only pay all and custom.

    When a customer writes a check for over the amount of the sale, the amount of the change to give the customer is given.

    1 vote
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  5. QR code Scanner

    We are located in airport and quite often airlines issue meal vouchers to flyers. The voucher looks like the credit where it has credit card number, expiriation date, billing zipcode, and CVV. At the bottom of the voucher has the QR code. We have to manually input the credit number. We are looking for the way to scan the QR code as a payment since manual work taking a lot of time.

    1 vote
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  6. The Ability to mark items in inventory to not be accepted by for EBT payments

    The Ability to mark items in inventory to not be accepted by for EBT payments, or to automatically void those tranactions.

    1 vote
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  7. Cash sales - it would be nice to be able to customize the default dollar value being generated by the system when doing a cash sales.

    Cash sales - it would help if we could change/program the default dollar value ( being generated by Clover Duo) shown on the pay cash sale screen. The first option is the total of cash sale which is Ok. The other three touch screen dollar amount are generated by Clover Duo and often don’t reflect the dollar value submitted by the client. The cashier then has no other choice but to use the customize button. This is more time consuming than having default values of $5.00, $10.00, $20.00, $50.00 and $100.00 denomination value.

    1 vote
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  8. Surcharge Fee and Non-Surcharge Total on Order Receipts

    PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.

    Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.

    PLEASE UPDATE ASAP Submitted 10/11/24

    1 vote
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  9. Allow Editing to Hosted Checkout

    For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".

    1 vote
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  10. Split payments on split checks

    We are unable to accept multiple forms of payments when checks are split by guest. This creates a large headache on busy nights and difficulty closing checks

    1 vote
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  11. I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks d

    I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks that functionality disappeared.

    Can you please explain why it disappeared and how to reset that settings.

    It was very important for stores as it reminds customer and cashier something is wrong.

    Thanks

    1 vote
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  12. Failed Attempts

    Failed attempts should be removed from Unpaid balances if payment is subsequently collected.

    1 vote
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  13. Customer should not have control to switch to EBT

    Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor

    1 vote
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  14. Opt Out of Arbitration Filing When Disputing Chargebacks

    The Clover Disputes page should offer merchants the ability to not pursue an arbitration filing in the event their chargeback dispute is rejected. Fiserv's existing Dispute Manager tool offers this, but Clover does not. Losing arbitration comes with fees of up to $500, and it is unfair to force every dispute to carry that risk when the means to avoid this risk already exist.

    1 vote
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  15. processors receipts

    There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.

    1 vote
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  16. Edit the length of a transaction timeout

    There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.

    1 vote
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  17. Card reader timeout is fixed, need to be flexiable

    Allow me to customize card reader time out, current timeout period is too short for me.

    1 vote
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  18. USB pay display APP

    I use USB Pay display and it needs an option to disable manual entry of card numbers. Had a customer scam where they pretended to swipe but entered some other card manually and had a big chargeback dispute.

    1 vote
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  19. Linking with Wix Ecommerce Store pages

    Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.

    0 votes
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  20. pre authorization email or link to customers so we don't hear their card information

    pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…

    1 vote
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