132 results found
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Increase drink price on band nights
Be able to set a "happy hour" type app to add cost to drinks on band nights in stead of paying cover
2 votes -
Make it possible to delay updates or roll back updates
The most recent update has killed the communication between out credit card processing app (Econduit) and our Point of Sale (Vend installed on Ipad). Support says we cannot roll back updates to restore the connection. This has resulted in additional work, delays in checkout, and customer backup at the checkout line.
2 votes -
2 votes
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Make Immediate Adjustments To The Revised Items Screen On The Website Version of Clover
Just when you think they can't possibly make this worse, the new Items screen on the Clover website is a perfect example of adding more work and time to something that WAS NOT broken.
First, cost needs to be on the main screen. I can't understand why this is not there. You can't sort the items on the screen to how you want to be visually displayed, nor can you adjust the size of each field. The search field MUST include the product code!! The UPC code is in the product code field. Our products, and I will safely say…
2 votes -
Allow an option for Mandarin on Clover
Merchant would like to request potentially having Mandarin as a language on the device.
2 votes -
4 LANGUAGE OPTIONS MERCHANT SELECT BEFORE SWIPE TO COMMUNICATE & GET PROPER TIP
Merchant advised me that Square has option to Select between 4 languages (they can modify which 4 preferred at set up), after order entered, and just prior to accepting payment (swipe), so if they have a 50/50 customer heavy language, they can tap to that language based on what they heard at order, so customer can see instructions, TIP INFO (important!!) when they product card. Part 2 of this, is to have the option for $1, $2, $3, $5, Other or No Tips for merchants with lower tickets instead of percentage. She said Square has these options, and they loose…
2 votes -
Offline mode to be optional
Our Clover accounts come automatically programmed to have offline mode enabled. This may seem efficient but I believe it creates a bigger problem. Our business owners are busy running their shop and usually just click Accept or OK when prompted and don’t really read the message that informs them the device is offline and they accept the risks.
I propose Clover should have an on boarding screen during activation that asks them what they prefer, similar to sign on paper screen. Or have the default set to turned off. They should opt in, not opt out of it by default.
2 votes -
Training
We received an email "Manual Refund Update" which said to call Clover Service Center (no phone number or links so not likely to be phishing), in order to help prevent fraud
Your customer service representative has no idea what I am talking about.
My suggestion is there should be communication with your personnel if this is a legit email, so they are aware of their role in fraud prevention.
Thank you.
1 vote -
Be able to view recurring amount for multiple clients
I am unable to see the value of all quarterly recurring accounts. It just shows the number of accounts. Migrating from a previous merchant account where this feature was active. Certainly would help to see the total amount that will be charged to the various accounts as opposed to just the number of accounts.
1 vote -
Be Better
I am extremely frustrated and disappointed in Clover support. I have been having issues ordering gift cards for a couple weeks. After speaking to several representatives in several different departments there is still no resolve to this very important issue. I have been told multiple times that at order was sent to IT and the issues should be resolved in 24-48 hours. That was 5 days ago. I waited on hold for over an hour to hear the same thing today. After asking to place an order for the cards over the phone I was denied, I cant order online…
1 vote -
Respond to customers who got scammed by an employee
Respond to customers who got scammed by an employee, had multiple bank accounts closed down, don’t give reps that will scam and then block the customer, leaving your customer without a rep or any assistance. I have had a full terminal station, the whole package, signed a contract to pay every 6 months for 36 months, yet $442.50 has been taken monthly from a completely different account than given to previous “rep”, for the past 6 months AND I HAVE NOT RECEIVED A SINGLE ATTEMPT WITH ANY HELP!!!!!!! No exaggeration, I have called customer service over 100 times in the…
1 vote -
INVOICES! Needs revamped to work with boutiques and retailers!!!
INVOICING IS LACKING and not professional for the customer. It’s absolutely not user friendly or fair to boutiques or retailers selling multiple items and charging shipping unless I am missing something. PLEASE look at PayPal’s invoicing for reference. My biggest questions are….Why does Clover only allow one total for invoicing? Why does Clover not have a SHIPPING option?⬇️
You can only put a total on the invoice. If I am selling multiple items to a customer. For instance, a shirt, jeans and a piece of jewelry. You need to have a option to add each individual item to the invoice…
1 vote -
Dash 3 improvements and missing features
Dash 3 could add back some of the features that were available in the previous web dashboard:
* ability to see the merchant ID on web dashboard
* ability to see stock counts in the Counter Service PlanSwitching to a different merchant takes much longer than on the Dash 2.
As an ISO we need the MID easily accessible on the web dashboard to verify that we are accessing the correct account.
Changing to another merchant's web dashboard is much slower on the Dash 31 vote -
Integrate gift cards with online redemption!
Gift cards sold online should be able to be used online. It only makes sense. And Bento and Clover being integrated without gift card integration makes for a very inhospitable guest experience.
1 voteWe anticipate releasing this in the first half of next year. Thank you for your patience
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Adding space on the register screen
When using our register/screen, after hitting Pay you come to the screen that has charge, cash or other...
We would like to see space between cash and other.
What is happening is our volunteer are accidently hitting some of those "other" keys which is my department transfer keys, which then the customers doesn't get charged for.
So putting some spaced will fix this issue. I am the only one that uses most of those keys.
So I will be able to scroll down as I do now, just will not be visible to touch.1 vote -
Mobile Food Vendors Disputed Charges
Scenario: Mobile food vendor using different DBAs and traveling to various States using Clover Flex
Problem: Customers call or dispute charges due to vendor's permanent address (City & State) on customer's statement vs location (City & State) of the transaction. For example, vendors permanent City & State: Charlotte, NC but transaction happens in Miami, FL. Customer sees transaction as Charlotte, NC vs Maimi, FL on their statement.
Proposed Solution: if merchant is using a device such as a Clover Flex, which uses cellular data (or Wi-Fi) to transmit charges, use cell tower location (or Wi-Fi location) and add a line…
1 vote -
Allow Invoice Number to be removed from payment receipt.
Merchant would like to remove invoice number appearing on payment receipt. Merchant uses invoice number to put customer name and would like it so the customer does not see it.
1 vote -
stop charging a fee for processing debit cards. Its illegal
Stop charging a fee for processing debit card. I was lunch today and was charged %4 for using a debit card. ITS ILLEGAL. I did get my money back but many people are unaware that its happening. I posted it on my local facebook group.
1 vote -
Code doesn’t work
Instead of wasting entire piece of paper just to print one receipt with a code that doesn’t work believe me I’ve tried three different times and each time it hasn’t worked. Why don’t you come up with a Way do not automatically print and waste so much paper! How can I support business using clover? That is so wasteful?
1 vote -
service charge and surcharge
Merchant requesting service charge and surcharge appear in the clover reporting
1 vote
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