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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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67 results found

  1. add the servers name to the order sent to the KDS it only reflects on the printed receipts now.

    4 votes

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  2. Linerless labels are gaining popularity with QSR restaurants, coffee and tea shops included. I don't believe the Clover thermal kitchen printer Star TSP100 will work with those labels/paper.

    Please add linerless label printer compatibility or offer the compatible printer for sale.

    1 vote

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  3. Order receipt DOTTED LINE format option doesn’t work with Star 700 kitchen printer.
    When using the Large Font along with the dotted lines, the dotted lines wrap to two lines instead of only one.

    1 vote

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  4. I have the external scanner hooked up to my clover mini. I need the ability to shut off the onboard scanner. It is an awkard customer experience to have the little scanner window pop up when there is an external scanner.

    1 vote

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  5. KDS Merchant request-can we turn off the sleep mode. If the KDS goes to sleep they may miss an order popping up.

    1 vote

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  6. i would like the KP printers to sound an alarm when the paper roll runs out. a long beep with be enough

    2 votes

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  7. Please explain to clover support that just because they don't see a power supply listed as equipment, if the power supply fails on new equipment let them send out a new power supply or starter kit.

    just had a solo and it's power supply fail. They sent a new solo but not power supply. Their response was they don't see power supply listed as equipment they can swap out. This is like who's on first..

    1 vote

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  8. I process transactions on a desktop computer and after processing have to go to transactions, search for transactions and print receipt. Would like reciept to be printed automatically on my Lexmark MX511de printer the way FirstData allowed.

    1 vote

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  9. Currently, if you swipe, tap or insert the debit card it will not open the Cash Drawer, however if you manually enter the card information it will open.

    1 vote

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  10. Is there a way to print a receipt without having to pay for the order? we give our employees the option to pay with their paychecks therefore, we print our employee's receipts and then later on take their receipts out of their paychecks. so is there a way to print the receipt without the need to swipe a card or pay in cash?

    1 vote

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  11. I would like a button that can be pressed from the register page that will simply pop open the cash drawer instead of having to go to the three dots, select open cash drawer, and input a reason. Too many buttons for when you're in a rush and I don't want to leave the key in the drawer.

    3 votes

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  12. We have recently got Clover Duo systems installed at our restaurants, and existing kitchen printers, Epson TMU 220, are not working, so we are asked to purchase STAR printers. Can you enable Enable Epson TMU 220 printers by adding drivers for these printers into the Clover software, please?
    Our Existing Epson TMU 220 printers were working with Aldelo Express POS system and printers were connected through a LAN cable so I am wondering they it is not possible for Clover to add support for Epson TMU 220 printers into their software.

    3 votes

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  13. It would be extremely helpful if the cash drawer would open for a debit sale. It will open on a credit card sale, but not debit and that is very frustrating.

    You can not add "DEBIT" as a new tender and have the cash drawer open either because that tender will not bring up the screen to pay via a debit card.

    Please please add this simple and easy option or make it universal that any "CHARGE" option payment opens the cash drawer instead of only having a credit card option able to open the cash drawer.

    Thank you

    1 vote

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  14. Firing a CANCELLED or VOIDED/DELETED ticket when an item or order is deleted or cancelled so the kitchen knows to NOT make that item or order

    82 votes

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  15. The order receipts are extremely wasteful when using medium or large fonts. All order receipts have too much information, and information is repeated.

    When medium font size is selected, there are dotted lines and empty space between each item which causes the paper to be unnecessarily long.

    While the large font should not have to be used, it is our only option as the small font is too hard to see at a distance for our chefs, and the medium font wastes too much paper. Although the large font is not ideal, it still uses less paper than the medium…

    3 votes

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  16. change Sticky Label font size

    4 votes

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  17. Order receipts printed on a Star 700 kitchen printer do not follow the formatting options that are selected in order receipt setup. For example, when using a medium or small font, the printed dotted lines always print regardless if this option is selected or not in the setup. Grouping items also is inconsistent based on the font size selected. The order receipt preview does reflect the selected options, but the printer doesn't. Clover Station Duo running counter service app.

    5 votes

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  18. An option to print the special instructions on the top of the receipts/order tickets in red that print on the kitchen (order) printers. Just like how the modifiers print in red.

    4 votes

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  19. I would like to have a tabletop kiosk similar to Ziosk, we do not have wait staff in our restaurant because 1. it is hard to find employees and 2 we like to be contactless when possible. We are currently using QR codes on the tables, but the ordering website is a bit confusing for some. Having a kiosk to put on the tables would be great for our older customers, and and a great contactless way of ordering which is extremely important in this Covid world.

    2 votes

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  20. The merchant would like the out of paper/print failure notification to be made more noticeable and intrusive as the current notification is too subtle and they do not notice it right away.

    1 vote

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