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← Clover UserVoice

Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

Categories

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How can Clover help businesses better engage customers? What features should be added to Clover’s software to keep customers coming back?

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71 results found

  1. Ability to search for customer by Business Name

    4 votes

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    0 comments  ·  Managing Customers Internally  ·  Admin →
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  2. Import Customers

    Merchant has a over 1000 customers he needs to bring over from a different device and would like this enhancement for the clover.

    17 votes

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    4 comments  ·  Managing Customers Internally  ·  Admin →
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  3. Customers App: Alphabetize Customers' Names on Device

    The merchant stated on the dashboard the customers are in alphabetical order. However, on the device they are not. Confirmed with our test device here that on the device the customers are not alphabetized. As a workaround, advised the customer to search for the customer she wanted. However, she stated she would like for it to be the same as the dashboard.

    26 votes

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    6 comments  ·  Managing Customers Internally  ·  Admin →
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  4. Customers name to be saved to the order

    The merchant wants to be able to swipe in the Register app for the customer’s name to be saved to the order.

    15 votes

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    3 comments  ·  Managing Customers Internally  ·  Admin →
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  5. Automatically save customer email address for receipts

    Merchant would like the Clover Device to save Customers's email address so that they do not have to type in the email each time for receipts, especially if it is a returning customer.

    28 votes

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    5 comments  ·  Managing Customers Internally  ·  Admin →
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  6. Last name first on Orders

    merchant is using a clover flex and he creates orders through customers app when he open the order app he can see only the name for the customer and he would like to see the last name instead

    7 votes

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    1 comment  ·  Managing Customers Internally  ·  Admin →
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  7. Exporting Customer Notes from Customer's App

    5 votes

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    2 comments  ·  Managing Customers Internally  ·  Admin →
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  8. Improve Customers App search

    5 votes

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    0 comments  ·  Managing Customers Internally  ·  Admin →
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  9. Customers App: Bar code scanner

    Allowing the data fields in the customer app to accept input from a bar code scanner would help employees easily find a client if they have a customer card assigned to them.

    21 votes

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    0 comments  ·  Managing Customers Internally  ·  Admin →
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  10. Allow the Customer App to work with Clover Go transactions

    Need to be able to enter customer information on a Clover Go order. Since it already creates a customer it should be able to put in their information.

    14 votes

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    Planned  ·  2 comments  ·  Managing Customers Internally  ·  Admin →
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  11. View customer tied to order

    should be able to view and click on customer tied to an order right from the register (open/ current order) screen

    2 votes

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    0 comments  ·  Managing Customers Internally  ·  Admin →
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