It is now 2023 and this remains a critical request from all Clover users and should be a basic feature.

Is there any progress? Future release dates?

Clover is creating duplicate customer profiles. Maybe its because they use different credit cards? For tracking purposes, I would like to see one customer name and a list of all their purchases.

There needs to be a way to merge customer profiles. Each transaction with a different card creates multiple profiles. Makes the process very complicated for the employees and customer as far as allocating points to the proper profiles, marketing and more.

This is something that needs to happen. I'm not sure why this isn't a basic feature.

Having multiple customer entities confuses the sales people. If a merge can't be done, is there a way to assign a paid transaction to a different customer?

Besides ablate Merge customers, the way my business works is tracking pieces by customers name and number. If an employee types the phone number or the system puts a dash in the middle of the number next visit for that customer may not appear if it is not typed the exact way it was originally set. Now we have two profiles for same customer and tracking their history sales is a nightmare.
I would like to see a more efficient and easy way for customer to show or pop up. not to care for upper cases or lower cases and one little difference like that doesn't show up.

Also, merging two or more profiles together.

The ability to merge duplicate customers would make my life so much easier. Counter employees keep creating new customer profiles for existing customers, so searching for an order becomes cumbersome and time consuming.

Please add purchase amount to exported customer file. Currently it only shows customer ID, customer name, date of purchase and email if they added email. I want to download customer transactions so that I can determine how much each customer has spent over time.

If name and email is matching with the customer already in the customer app system should not create new customer entry. I have a customer with the same email and named entered 28 times in the customer app.
Also adding option on the dashboard to delete multiple customers at the same time would be helpful.

Please add a way to merge customers. Viewing their order/purchase history under one customer is much more efficient then searching for any of various names/cards they have used over time.
Please and thank you!!!

The inability to merge duplicate customer entries is frustrating.

Please add a way to manage contacts, merge duplicates and sync with CRM

Merchant would like to be able to assign an already transaction to a customer, or move from one customer to the next or merge 2 customer profiles in case there was a duplicate profile created

We use the loyalty program in our business. The loyalty and customer apps do not talk to one another correctly and duplicate customer profiles are being created, fragmenting their loyalty points across multiple profiles.

Merging customer profiles is the first step in fixing the communication between these two Clover-native applications.

Merchant wants the option to be able to merge customers profiles within the customers app if there is more then one profile presented.

there are many instances where merging of 2 customer records is necesary... especially if using this data for marketing purposes. In the customer database, it would also be good if there were easier tools for identifying and eliminating duplicate customer records. A mass delete feature would be great for this purpose.

Merchant has questions in regards to multiple profiles appearing for a single customer in "customers" app, she was aware that the use of multiple cards creates the new profile, she would like to know if they can be combined into one, stated her regulars may not remember the cars used which makes it harder to keep track of purchase dates and items

Please design a way to merge two separate customers into one. This would aid our billing organization tremendously.