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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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141 results found

  1. Currently rewards are all-inclusive. By allowing users to manage what items are eligible for rewards sellers can promote customers to purchase specific items and reward them for doing so. For example, a seller could make it so that their in-store brand is eligible for points to encourage sales over 3rd party brands.

    5 votes

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  2. Non-profit needs the ability to export each transaction by customer at the end of the year. If you add this feature, it will greatly expand Clover into non-profits.

    5 votes

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  3. we are a non-profit organization. We need to show customer name on a receipt. Today, printed receipt shows customer name, but online receipt does NOT. We must show customer name one-receipt.

    5 votes

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  4. I suggest you add a 'Repeat Order' button that allows us to recreate a previous order, this would work great for frequent customers.

    5 votes

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  5. 5 votes

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  6. Merchant knows how to add to customer list for promotion opt-ins, but would like a way to schedule an automatic email to the list every time there is a promotion to the people who have opted in.

    5 votes

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  7. The merchant would like a field to add the guest name in without creating a customer profile

    5 votes

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  8. 5 votes

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  9. 5 votes

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  10. 5 votes

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  11. 4 votes

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  12. We're having issues with rewards and having to wait 48 hours for the ESCALATION TEAM is unacceptable!!

    4 votes

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  13. I suggest that when a merchant is entering a phone number, to prevent duplicating the phone number in the system, or when entering a new customer with an existing phone number can be prevent it by the system as already exist.

    4 votes

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  14. We understand that their name does appear in the notes section of the order tab but often times, we need to use that area for notes and not the customer name.

    4 votes

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  15. Nowadays, we face many customers that are scamming or take advantage in many ways. Customers app should include information if we decide not to serve or warning for these return customers who keep complaining or do many tricks on us. When we add customer, this information will need to pop up!

    4 votes

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  16. Phone numbers are added to customer file with dashes but would like to search without having to enter the dashes. Basically have a pattern search auto insert dashes .... example: 4127891234 and have it show as 412-789-1234 and search for number with dashes for match.

    4 votes

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  17. 4 votes

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  18. Allow merchants the ability to text customers updates on their order that was placed thru the clover app or from the merchants website.

    3 votes

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  19. When looking at the customer list on clover.com, I want to be able to sort alphabetically through my customers but there is no way to do this

    3 votes

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  20. I'd like Clover Canada to make a Clover gift card available for our POS SYSTEM.

    3 votes

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    1 comment  ·  Gift Cards  ·  Admin →
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