156 results found
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More flexibility in customer communications
The Announcement functionality should allow many more characters and the ability to include graphics. We should be able to communicate to our customers however we choose.
2 votes -
Online clover giftcard purchase need to be on close out batch at the end of the day
closeout at the end of the day batch should have something like "giftcards sold online" how much its
2 votes -
change automatic customer name retrieval from credit cards to optional
there needs to be a way to turn off the automatic retrieval of customer names from credit cards. All it does is add useless information to the customer list and make using that feature impossible.
2 votes -
Customer file sync issues
We are seeing duplicate customer in the customer file. I suspect that there is a sync issue between the customer file, rewards, & text/email receipts. We can manually add a customer on the back end, but when they sign up for rewards it creates a new customer record. On transactions where we have a validated customer, if we select to email/text them a receipt it prompts us to re-enter phone number/email address which creates yet another duplicated customer record. How do we keep our customer file 'uncluttered' with duplicates?
2 votes -
Customers app notes should show up in Register when a tab opens with their name
When a card is run with the same name as someone in the Customers app with notes, the note should appear in a popup in the Register. That way, for example, we can write "Always gets 10% off" or "Use house tab" or "Do not serve" and it will show up to more easily communicate with our staff.
2 votes -
AUTOMATICALLY POPULATE EMAIL ADDRESS FOR VIRTUAL TERMINAL WHEN ADDING EXISTING CUSTOMER.
Merchant is using the payments service plan and is able to download and use the customer app, create, edit and save customer profiles. But when he processes transactions through VT and assigns a customer to the invoice, the email doesn't automatically populate.
Merchant is Bert Warakomski. CONTACT: 203-874-4159.2 votes -
Ability to zero out rewards with a button
Merchant wants to have the ability to zero out their customers rewards point with a button, instead of manually adjusting the points. Also they want the capability to adjust all or multiple customers at once.
2 votes -
Larger window of time to send Promo notifications
Currently Promo notifications are only able to sent between 11am-7pm EST and any promos sent before or after that time will be delayed until the next time window. Would like to increase the window of time for Promo notifications to be sent. Example 7am-11pm.
2 votes -
Better vetting for final gift card designs or able to use third party designers and card makers.
Gift cards are so expensive through clover gift cards and when I submit them there should be a better system to help owners make sure their final design works. The cost is almost not worth offering to customers.
2 votes -
Gift Card Enhancement request
Do you know how Clover now offers the ability to sell digital gift cards online from that hosted customer facing webpage that gets created...
I think that having the ability to create a hosted customer facing webpage that would allow a merchant to put this on their website would be a great idea in the same way that they can sell digital gift cards online
Functionality on this gift card webpage could include the ability to trace the history of a particular gift card as well as be able to do a live balance inquiry
Many other gift card providers…
2 votes -
Omni Channel Gift Card Solution
Clover should have the ability to both sell/redeem gift cards in-store and online (ecommerce). Currently, gift cards can only be redeemed in-store.
2 votes -
Create a printable gift certificate
I don't want to have to use a plastic card or an email for gift certificates. They are both incredibly impersonal and plastic is not eco friendly. Please create a printable and tasteful gift certificate that customers can present to their loved ones.
2 votes -
Please create a VIP filter.
Please create a VIP Filter!!
2 votes -
Issue Gift cards by swiping on a Clover Station when a Clover Mini is attached
Not really an idea as much as it is a fix (In my opinion anyway). We have 4 Clover Stations with a clover mini attached to each Station on the opposite side of the counter / sneeze guard.
We can not "ISSUE" a gift card by swiping it on the station.
We can swipe it on the Mini but that requires our cashiers to walk around the counter to use the Mini. We can manually Type the Gift Card in to issue it from the Station but we can not Swipe it. We were told that once you tether a…2 votes -
No Gift Card Email? Add double email verification for online gift card purchases
We have had multiple customers complain of not receiving an email after using the online clover gyft gift card purchasing wizard. I have a suspicion that they are incorrectly entering the email address to send the gift card to. Since the entire online gift card hinges on the fact that you have the correct email, then this should be a requirement for double verification. The current method of having to manually provide the receipt, gift card total, correct email etc to Clover manually to fix this is time consuming and leaving my customers frustrated. Thanks for the consideration.
2 votes -
Syncing Rewards
when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.
2 votes -
Round up for Rewards only after $.51
Merchant would like the Rewards to only round up after $.51. Currently it rounds up even if it's only $3.04.
2 votes -
Sync Customers profiles with clover and ECWID
The merchant is using Ecwid and Clover and creating customer profiles on both ( which is creating duplicate customers). The merchant would like the option to combine or sync customers from ecwid and clover
2 votes -
2 votes
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View customer tied to order
should be able to view and click on customer tied to an order right from the register (open/ current order) screen
2 votes
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