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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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  1. I am a retail store. Once customer has put in their info (phone number) for the reward program I would like for their first name to pop up on my side of the register. That way I can thank them by name after transaction is finished.

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  2. Allowing sellers to define the values of points would provide them with far more flexibility. For example, a bakery could award 3x points for specialty or custom items, 2x points for seasonal goods, and 1x points for everything else.

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  3. First Notify Customers that clover is in offline mode before processing payments. This enables customers to resolve connectivity issues

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  4. 1 vote

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