46 results found
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Payment terms for invoicing
merchant should be able to specify COD, 15 days, 30 days, etc.
14 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Have ability for custom fields for payment button
Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to Create an order on the POS, then send an invoice to a customer for payment.
Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.
49 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Virtual Terminal
A few merchants have contacted me regarding the invoicing on the Virtual Terminal. They would like the ability to change the payment time frame on the emailed invoices. It currently only gives you the option of "pay within 7 days". They would like to be able to change it to "pay immediately" or to change the days out for payments (for example- "pay within 30 days"); or not have any payment time frames at all.
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Make the "type card" on customer-facing screen a removable option, like on the station devices
When the customer-facing payment screen is active, the option for the customer to manually "type card" is not removable. We do not want customers manually typing their cards in order to be PCI compliant and prevent fraud!! Please enable this feature for the Clover Mini, we have just discovered today it is customizable on station devices but not the Mini!
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product -
sendind out invoices through virtual terminal
To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Invoicing through Virtual Terminal
Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:
1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.
2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.
1 voteHello,
Your first suggestion will be available in a future release. Your second one is on our roadmap.
Thanks,
Clover Product -
For Virtual Terminal
Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt
Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.
2 votesHello,
Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.
Additionally, we will be removing the signature verification flow in the near term.
Thanks,
Clover Product
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For saved Customers, Email after each payment
We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.
Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.
For many customers this is inconvenient and they rather pay cash or check. So we…
5 votesThis will be fixed in April 2022.
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AVS Error Code made "explicitly clear" for Clover Terminals and Clover Virtual Terminal
After dealing with two different merchants, I strongly believe that when a transaction is rejected because of an AVS (Address Verification System) issue, then merchants should have a way to verify what the issue is. if such a way or reason is present, then it needs to become more explicitly obvious as it can be difficult to troubleshoot problems when one cannot find the exact reason code when calling technical support.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Invoice expiration editing/deleting
Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…
24 votesEditing and deleting invoices is coming April 2022. We're collecting requirements on expiration dates.
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allow custom payment ability to default to two way payment
As a retail store we need a 'credit payment' option for customers that have made returns. We can create the credit payment option but the button defaults to 'pay full amount' when pressed instead of asking how much the credit is before closing out the transaction. Allow of 'other' payment categories the ability for the admin to set the payment default from pay full amount to split payment so we can enter in credit or partial gift card payments
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product
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Refund notes
Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.
2 votesWe will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future.
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Refund
when processing a refund is there to have the item placed back in the sock count in the inventory app
9 votes -
Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
22 votesWe are increasing and adding features to be able to edit existing and closed orders that will likely assist with your needs.
Thank you
Clover Communications
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Returns & Exchanges Suggestions - Coming from a retailer
May I suggest a few things.
Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.
Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…
12 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Add Alphabet to the Customer Pin entry point on the numbers
You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Have Option to Require Zip Code and Street Address
For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.
9 votesWe're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.
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Able to charge more than $99,999.00
Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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