65 results found
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Dynamic Currency For Virtual Terminal
The merchant would like the ability to accept dynamic currency without the use of hardware. No workaround available workaround at this time. Also, make the feature available for use with card holders other than Visa and Mastercard
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities. There are no supporting products that we could integrate into the VT to support this use-case at this time.
Best,
Clover Product
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Can we have tipping process just like Square payment system?
Tipping option should appear after the self payment system on Clover mini just like Square payment device. Or we can set up the function as before or after the credit payment is done. Sometimes customers put their credit card on the screen and press the tip option on the screen and assume the payment process is done. Then we have to explain that it's not done and the customer become skeptical because they have used to square device. Can we uniform the process just like major POS system, please?
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Back Button during manual entry
On the flex device, if a CVV is input incorrectly the entire transaction must be restarted.
Rather than retyping the entire credit card number again it would make sense to have a back button, and the clear button seems to be perfect for this. When the data is cleared from press 1, pressing clear a 2nd time should return you to the previous screen.
Similarly, when a manual entry is declined it would be nice to have the data still in place for a second attempt but with the option to edit the price.
Customers declined often pay a lesser…
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities. Holding onto this data would be a security concern that we cannot accomodate.
Best,
Clover Product -
Manual Card Entry Button, needed back but as an Option on Individual Profiles
Bring back the Manual Card Entry button. Otherwise make the button optional so that we can turn it on for staff profiles as desired.
I understand the type of fraud we are avoiding by not having the button customer facing. But it should be optional at the management level. In our location all sales are manual entry so this change has caused several additional steps per transaction and will require some light but unnecessary staff retraining, then will continue to waste time per transaction with new steps every single time.
TLDR: Bring back manual card entry, but as an option…
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities. Our position is that customers must never have the option to type their own card.
If merchants require manual entry on your Flex, you can use the phone sale app. If using the Register app, you can use the Mail/Phone Order button when selecting a payment method.
Best,
Clover Product -
tips
I would like to change the language from "Add a Tip" to add a "Add a Donation." We have customers that want the money to go all the staff including admin.
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
recurring payment printing from the clover device
Could you guys allow the recurring payment be printed from the device if an overdue amount status is shown and if a paid status is shown. Also a batch report for recurring payment if multiple payments are made on a particular day.
1 voteHello,
Thank you for your suggestion, but this auto-printing request does not align with our current priorities. For reporting, merchants can use the Clover dashboard to view/print their recurring payment activity.
Best,
Clover Product -
Verified Seal
As Clover continues to expand in the ecommerce space, merchants are requesting a Verified Merchant Seal (similar to Authorize.net or Paypal gateways) to identify to their cardholders that transactions are processed securely
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
service charge should be apart of payment plus plan
service charge should be apart of payment plus plan ; merchant not happy with being charged extra
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
1 vote
Hello,
Our tipping has been enhanced to show
the amount derived from a tip percentage.
You may wish to explore our new Smart Tipping feature.
Thanks,
Clover Product
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Auto emails in VT shouldn't be mandatory.
VT sends auto correspondence when saving a customer profile with their card information, merchant would like them to confirm or cancel instead of letting them do it online. Merchant would like to have the option to add a note to the email or at least have an option to not add a mandatory email.
JOHN BETHEL
515-229-8884
john.bethel@fiserv.com1 voteHello,
Clover requires this email to ensure consumers are agreeing that the card is being stored on file.
We strongly recommend that the merchant obtains consent from the consumer before saving the card on file.
Thanks,
Clover Product
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PLEASE delete the "Void" button on the Virtual terminal next to the "Done" button! C
Once you ring a transaction on the Virtual Terminal, this "void" button appears right next to the "done" button. We accidently clicked "void" and a receipt was generated saying VOID. SO, we re-rang the transaction (Clover support said the original transaction had been voided by clicking the "void" button"). Only to find out, nothing had been voided and customer was double charged. PLEASE eliminate this button since it doesn't really void anything OR move it to the other side of the screen if it's supposed to void something. We have had it happen 3 times now cause of slight…
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities.
If this continues to be an issue, please reach out to Clover Customer Support so that they can further investigate.
Best,
Clover Product -
Be able to resend invoice to a new email address without having to create a new invoice
When customers need the invoice sent to another email, we should be able to update their profile with a new email so we can resend the existing invoice to be paid. Right now, we have to create a whole new invoice.
3 votesHello,
In this scenario, we would recommend merchants create a new invoice.
Thank you for this feedback,
Clover Product
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Add a filtering option to allow for further look back into transaction history.
My Business needs a way for staff to look up back-dated transactions on POS devices further back than 3-4 months.
Perhaps transaction records should be kept on POS devices up to a year?
1 voteHello,
In this situation, we would recommend that merchants use the Clover Web Dashboard to view more historical transaction data.
Thanks for your feedback.
Clover Product
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insert reader not funtion well. can we do wipe card as first option?
insert reader not funtion well. can we do wipe card as first option? if add this option so im still able to using it.
1 voteHello,
Thank you for your suggestion, but this request does not align with our current priorities. We cannot prioritize Swipe-MSR over Insert-EMV.
If you're hardware is not functioning properly, please get in touch with our support team or your salesperson to assess the device's warranty.
Best,
Clover Product -
Tip adjustment
Option to adjust tip on clover system if tip was skipped by accident or wants to be adjusted. This option is included on every credit card machine ever used, and should be available on clover system as wel
10 votes -
Please add Text to Pay or Invoice payment link that enables merchant to add a Surcharge or Convenience fee for alternate payment method.
Please add Text to Pay or Invoice payment link AND a feature that enables merchants to add a Surcharge or Convenience fee for alternate payment method. These payment features would be terrific to have available on the baseline service, Payments only, without use of Inventory, just collecting payments.
4 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Credit card processing fee
a flat fee for processing should be automatically added to all credit card transactions and not cash transaction. Clover can even prompt user that a fee will be assessed
3 votesHello,
Thank you for your suggestion, but surcharging for a flat fee does not align with our current priorities. However, merchants can currently use our Credit US Surcharging to assess a 3.5% fee.
Best,
Clover Product -
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction.
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.
2 votesHello,
We don't auto-void any transactions once they're successfully accepted. Even if you don't press "Done", the transaction will still be valid for settlement.
Please follow up with Clover support if this is contrary to your experience.
Thanks,
Clover Product
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New Virtual Terminal is not as user friendly
The new virtual terminal features with the drop down box is no where as user friendly as before. In the invoice portion, I am forced to add client information, which should not be a requirement unless you plan to charge for recurring payments. After you create an invoice there is no option to "send" there is no information that the invoice has even been "sent". simply "invoice created". That is not very helpful. I want to be able to hit send so that I know it was sent. Not waste time having to call in to check that it was…
4 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
instead the word tips. lets use employee retention and appreciation.
On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.
2 votes
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