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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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27 results found

  1. Multiple service charge options

    Now, we have a standard percentage. But, we require multiple options to mimic the tips format

    1 vote

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    2 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?

    Thanks, 

    Clover Product

  2. Ability to reorder tip options during checkout

    Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?

    Best, 

    Clover Product

  3. Tips

    Give customers the option to tip if they pay with a clover gift card.

    1 vote

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    Outreach Request  ·  0 comments  ·  Admin →
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  4. Remove Gift Cards from Batch Total

    Net batch totals should reflect the net amount deposited into the bank. Gift card activations are included in the net batch total and need to be manually subtracted to match bank deposit.
    I propose that gift card activations not be included in the net batch total.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Thank you for your feedback. Before we provide further direction on this, can you please clarify if you mean activations or redemptions in the net batch total? 


    Thanks, 

    Clover Product

  5. Show Taxes & Fees separately on the Payment Receipt

    Merchants don't have an option to add bottle deposits that can calculate it automatically therefore the only choice there is, through adding Multiple Fees as "Bottle Deposit" under Taxes & Fees. But when that's done, the payment receipt shows "Taxes & Fees" and calculate both tax and fees together and shows one total, but if we can have the "Taxes" & "Fees" showing separate with the name of the "Fees" in this case "Bottle Deposit" that will help the merchant tremendously. Can this be implemented please? Thank you.

    1 vote

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    Outreach Request  ·  0 comments  ·  Taxes  ·  Admin →
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  6. PREPAID CREDIT CARDS accepting before voiding

    Not sure if this is something that can be done - there are some merchants who enter transactions with prepaid Visa cards and it accepts, later on voiding due to lack of funds. Is this unique to prepaid cards? Usually with regular credit cards it declines right away if there are not enough funds - can we install this feature for prepaid credit cards?

    1 vote

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    0 comments  ·  Voids  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. We're curious, are you referring to card-present or eCommerce payment attempts? 

    Our solutions treat these prepaid cards as general consumer cards, where if the card doesn't have sufficient funds, we return the declined authorization response. 

    Best, 

    Clover Product

  7. change the virtual terminal search box back to the way it was

    Please change the virtual terminal customer search box back to the way it was so I can see multiple different customers at one. This new update or change that happened a few weeks ago allows me to see the first one and then when I scroll I am only able to see in between two. I have already contacted your support team who told me they can help me. PLEASE CHANGE THIS BACK ITS IMPOSSIBLE TO FIND THE CORRECT PERSON.

    1 vote

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    0 comments  ·  Virtual Terminal  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    In order to better understand the issue here, are you able to provide a screenshot of what you're seeing in the Virtual Terminal customer search?

    Best, 

    Clover Product

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