29 results found
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Ability To Turn off Bank Account (ACH) Option
Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.
1 voteHello,
Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard.
Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly.
Your response would be appreciated.
Thanks,
Clover Product
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Reoccurring Pay - Billing Frequencies
The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments
1 voteHello,
In an effort to better understand your merchant's request/pain-point, can you please clarify how they intend to utilize the QR code for this? Would it be allowing the user to hit a hosted checkout page with a variable amount? If so, that's available today.
Thanks,
Clover Product
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Allow an option to backdate transactions
Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.
1 voteHello,
Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?
Thanks,
Clover Product
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Multiple service charge options
Now, we have a standard percentage. But, we require multiple options to mimic the tips format
1 voteHello,
Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?
Thanks,
Clover Product
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Ability to reorder tip options during checkout
Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.
1 voteHello,
The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?
Best,
Clover Product
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Remove Gift Cards from Batch Total
Net batch totals should reflect the net amount deposited into the bank. Gift card activations are included in the net batch total and need to be manually subtracted to match bank deposit.
I propose that gift card activations not be included in the net batch total.1 voteHello,
Thank you for your feedback. Before we provide further direction on this, can you please clarify if you mean activations or redemptions in the net batch total?
Thanks,
Clover Product
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Show Taxes & Fees separately on the Payment Receipt
Merchants don't have an option to add bottle deposits that can calculate it automatically therefore the only choice there is, through adding Multiple Fees as "Bottle Deposit" under Taxes & Fees. But when that's done, the payment receipt shows "Taxes & Fees" and calculate both tax and fees together and shows one total, but if we can have the "Taxes" & "Fees" showing separate with the name of the "Fees" in this case "Bottle Deposit" that will help the merchant tremendously. Can this be implemented please? Thank you.
1 vote -
PREPAID CREDIT CARDS accepting before voiding
Not sure if this is something that can be done - there are some merchants who enter transactions with prepaid Visa cards and it accepts, later on voiding due to lack of funds. Is this unique to prepaid cards? Usually with regular credit cards it declines right away if there are not enough funds - can we install this feature for prepaid credit cards?
1 voteHello,
Thanks for your feedback. We're curious, are you referring to card-present or eCommerce payment attempts?
Our solutions treat these prepaid cards as general consumer cards, where if the card doesn't have sufficient funds, we return the declined authorization response.
Best,
Clover Product
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change the virtual terminal search box back to the way it was
Please change the virtual terminal customer search box back to the way it was so I can see multiple different customers at one. This new update or change that happened a few weeks ago allows me to see the first one and then when I scroll I am only able to see in between two. I have already contacted your support team who told me they can help me. PLEASE CHANGE THIS BACK ITS IMPOSSIBLE TO FIND THE CORRECT PERSON.
1 voteHello,
In order to better understand the issue here, are you able to provide a screenshot of what you're seeing in the Virtual Terminal customer search?
Best,
Clover Product
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