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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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27 results found

  1. I need a report available on the terminals (that employees have access to) that breaks down sales by revenue class. I have a bar/restaurant and tip out is done based off of sales (liquor/food).

    89 votes

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    Hello, 


    If comparing to the Employees Report within the Web Dashboard, which shows Employee Sales Summary and Employee Summary by Revenue Class, would this information suffice, or are there additional details/classes that would be helpful for this on-device report?


    Also, does the Reporting App on the device help with this request, or is that also missing pertinent information that your staff would like to see?


    Thanks, 

    Clover Product

  2. If one employee closes out an order for another employee, the tip transfers over to the new employee. That shouldn't happen unless the order is physically transferred from one to the other.

    39 votes

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    Outreach Request  ·  1 comment  ·  Tipping  ·  Admin →
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  3. when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.

    8 votes

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    Hello, 


    Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow? 


    In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.  


    Thanks, 

    Clover Product

  4. Merchant would like to see the tip line and suggestions at the bill so he is able to have it on all receipts, for all form of payments accepted at the business.

    7 votes

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    1 comment  ·  Tipping  ·  Admin →
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  5. Merchant would like to be able to change the date on a transaction

    3 votes

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  6. In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the…

    2 votes

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    Hello, 

    Thanks for reaching out. In order to assess the business opportunity here, can you please provide more details on your exact business use case? 

    Thanks, 

    Clover Product

  7. Looking for a line item summary at the end of the transaction when using the payment link.

    2 votes

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  8. When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.

    2 votes

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    Hello, 

    Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal? 

    Thanks, 

    Clover Product

  9. It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.

    2 votes

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    Hello, 

    Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?

    1. Create an order
    2. Lookup a customer
    3. Use customer's card on file to pay for the order

    If so, this feature is currently under review. 

    Thanks, 

    Clover Product


  10. Allow the user to opt in and out of certain notifications to their email, SMS, or Clover G2 App!

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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    Hello, 


    Thanks for your feedback. Can you please provide further details on what you would be looking for? We see value in notifications of refunds processed by other employees. Any additional context or requirements you may have would be great. 


    Thanks, 

    Clover Product 

  11. Clover needs a alert option for voids and refund so the owner or manager can know live when these transactions happen

    2 votes

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    Hello, 


    Thanks for your feedback. This does seem like a good idea. 


    Are there specific modes of transactions that you would like to be notified about (e.g. On device, Ecommerce, Hosted Checkout, all)? 


    Also, any preference for how notifications are delivered (e.g. SMS, Email, push, all)?


    Would it be helpful to set up thresholds (over a specific amount) that trigger these alerts? 


    Thanks, 

    Clover Product

  12. We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
    1) Allow clients to store multiple credit cards on file.
    2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.

    2 votes

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    Hello, 


    Thanks for your feedback. 


    Regarding #1, we'll share this with our Consumers team.


    Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?


    Thanks, 

    Clover Product

  13. I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.

    2 votes

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    Hello, 


    How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review. 


    Thanks, 

    Clover Product

  14. Virtual Terminal does not have a search bar on the "Send Invoice" section, as it does under "Take Payment". Merchant would like this added to save time.

    2 votes

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    Hello, 


    Can you please clarify which page within the Virtual terminal you're referring to, and the specific search bar? What do merchants search for in that case?


    Thanks, 

    Clover Product

  15. Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?

    2 votes

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  16. Merchant would like some sort of note to add to virtual terminal payments outside of order note for HIPAA plans

    2 votes

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  17. 2 votes

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  18. Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Hello, 

    Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard. 

    Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly. 

    Your response would be appreciated.

    Thanks, 

    Clover Product

  19. The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    1 vote

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    Hello, 

    In an effort to better understand your merchant's request/pain-point, can you please clarify how they intend to utilize the QR code for this? Would it be allowing the user to hit a hosted checkout page with a variable amount? If so, that's available today.

    Thanks, 

    Clover Product

  20. Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.

    1 vote

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    Hello, 

    Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?

    Thanks, 

    Clover Product

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