If an employee closes out a fellow employee's order, the tip should not transfer over
If one employee closes out an order for another employee, the tip transfers over to the new employee. That shouldn't happen unless the order is physically transferred from one to the other.
An open order should be able to be transferred to an incoming employee. We use this as a tab and when another person comes on they can't see the open order. No employee can see anther employees transactions, that's how the owner wants it, because of that we need the ability to transfer an open order to an incoming employee.
Albert Jaoude commented
If a fellow server is helping close an open order, the tip transfers to him/her. This is not acceptable to servers, since they worked the whole process to serve this table/guest.
In Clover Dining, tips should be assigned to the server that opens the order.
In situations where employee A creates the order and employee B takes payment in Clover Dining, employee A should receive the tip.
IF employee B opens the order from the Orders app and then takes payment, employee B will receive the tip.
If you have experienced a situation where employee B receives tip and the payment was made in Clover Dining, then please send an email to email@example.com with the steps you took and the device that was used.
Clover Dining Product Team