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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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18 results found

  1. The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    138 votes

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  2. 113 votes

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  3. Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    56 votes

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  4. Have the ability to do partial and manual refunds through Virtual Terminal.

    54 votes

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  5. The ability to enter level 2 data on Business, Purchasing and Government Cards is important to the alliance and merchants. Alliances are being asked for refunds due to gaps in the product and clients are being charged more due to downgrades on cards that are already more expensive due to Card Organization interchange rates.

    51 votes

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  6. Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    24 votes

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  7. The merchant would like to issue a partial refund within the transaction app and not have to issue it manually

    23 votes

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  8. Add a "notes" field for description of REFUNDS for tracking and reporting.

    19 votes

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  9. Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…

    17 votes

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    Hello, 


    Clover supports refund of a debit card, either when the debit card was ran as Credit or Debit. Merchants who have been approved for Debit Refunds through Fiserv Risk review can also process direct Debit refunds through our solutions. 


    Thanks, 

    Clover Product

  10. Add the ability to process partial refunds on the Clover Web Dashboard.

    6 votes

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  11. Merchant wants to be able to void a transaction after a payment has already been done to avoid fees.

    4 votes

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    Hello, 

    Thanks for your feedback.

    Our void/refund buttons will soon make it more clear which action is possible at that exact time.

    If merchants want to be able to void until the end of the day, then make sure they're enabled for gateway tipping and the void occurs before closeout.

    Thanks, 

    Clover Product

  12. Please add the ability to process a refund through the Virtual Terminal. I have gotten this request from over 20 different health care practices (dentists, doctors, etc). Most doctor's office utilize a "back office billing" person that keys cards into the virtual terminal while the front desk uses the Clover Flex or Mini. However, if the back office has to issue a refund to a patient, then they must use the Flex or Mini and can't do it from their computer/virtual terminal. A lot of times the back office biller isn't even in the same building.

    3 votes

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  13. It is currently not possible/easy to refund a card-not-present credit card transaction that falls outside the scope of the transaction logs when the credit card is not present (eg: cancellled mailorder) and the two Clover minis are tethered without jumping through hoops.

    Hoop #1: Unplug the USB tether cable, then initiate the refund on the merchant-facing terminal. A Manual Input button will appear after pressing Issue Refund. Plug the USB tether cable back in.

    Hoop #2: Deactivate the tether app on the customer-facing terminal by pressing on the 4 corners of the screen. Unlock the customer-facing terminal. Initiate the refund…

    3 votes

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  14. When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.

    2 votes

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  15. Some of can't aren't the the shop. So when we receive a complaint on yelp or email, we need to have access to issue refunds on orders when we log into the Clover dashboard.

    2 votes

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  16. we want someone to pay a deposit and come later. so they do a split payment and want the remaining balance to be shown on the receipt.

    1 vote

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    Hello,  

    Our recommendation would be to obtain a receipt via text/web from the Orders app, rather than a "Payment" receipt. This will contain all the associated payments for that order. 

    Thanks, 

    Clover Product

  17. Remove void and refund limitation time limits on debit card transactions. The 25 minutes is a concern and is impacting the merchant's ability to satisfy customers.

    1 vote

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    Hello, 

    This behavior is controlled by Fiserv SE Number. Please contact Clover Support to validate the merchant's SE Number to determine if this behavior is not currently available for the merchant.

    Thanks, 

    Clover Product

  18. Would like to suggest an exportable Paid Items Report since the export option does not include refunded items and order discounts.

    1 vote

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