Remove customer rewards points when refund is issued
When a transaction or item is refunded, it does not reflect the refund in rewards points the customer earned on the original sale. Consequently, we could have a situation where the customer made a large purchase in order to get a reward, but then returned their purchase for a full refund. They still can claim the reward.
2
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David Kidd
shared this idea
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Thomas Stewart commented
you go into the clover desktop site and in the left column click rewards, then on that page, you'll click on the history tab. If you know their name, you can enter it in the search space on the top left. If not, you can scroll thru until you find their info. When you find it, click on the toggle switch on the right side of their name and you can adjust the points there