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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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132 results found

  1. Star already supports a printer buzzer (model BU01-24-A) that plugs into the RJ11 jack at the back of the unit. Ideally, we could set this to print to only certain order types, namely online orders that employees wouldn't necessarily be aware of.

    1 vote

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  2. Being able to auto print customer payment receipt per device basis rather than applying the setting across all devices on the same MID.

    Ex, want auto customer payment receipt printed from clover stations while offering manual selection on the Flex device.

    1 vote

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  3. Sales Activity -> Transactions -> Refunds

    When we are in the Details of a refund there is no option to Send Receipt. Can we get the button to Send Receipt similar to the Payments tab? As it stands it is far too manual a workaround process to manually send a refund receipt to a customer when one is requested.

    1 vote

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  4. 1 vote

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  5. The ability to email multiple addresses, separated by a comma or semi-colon, should be available directly from the charge processing screen. Currently, you can only email to 1 addresses then must go to transactions, after you submit the payment, open the transaction and send duplicate receipt, also, 1 address at a time.

    1 vote

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  6. Be able to change the layout on the printed receipt.

    Merchandise amount
    Subtotal
    State tax
    Total

    I need to be able to add an additional fee and make it clear to customers that they are not getting taxed on that fee

    Merchandise

    State tax
    Subtotal
    Additional fee
    Total

    1 vote

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  7. When merchant accepts multiple payment types they would like to have one receipt showing the different payment methods. This shows on the dashboard receipt but does not print out for the customer receipt

    4 votes

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  8. The electronic receipt that a customer receives should default to the "detailed" version of the receipt to show additional details instead of having to click the embedded link to open up the more detailed receipt. If customers have more details presented to them in the default receipt, it will greatly help merchants when the customer calls the business to discuss the purchase, as they can reference the details such as Invoice number or order number, etc.

    1 vote

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  9. Phone number option at the register while billing

    2 votes

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  10. I'm in the limo transportation business, and our clients virtually order our services and we get their info including creit cards, store it and charge their card after every use and we sent them a receipt with a descripion of each charge/service on it. They often use our services frequently with different services and rates.
    While there is a line in the virtual terminal under the Order Note, it does not however show on the receipt. This is crucial for us and our clients to have that description line so they can get reimbursed or identify which charge is for…

    2 votes

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  11. The merchant would like additional filters to be added to the transactions report on the dashboard. In particular, since the payment amount shown on the transactions report already includes the taxes and services charges, the merchant would like an option to remove these amounts and show only the gross sales amount of each individual transaction before taxes and services charges are calculated.

    1 vote

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  12. For Delivery platforms, it should state whether or not it is Delivery or Pickup.

    For Ubereats, it will say Uber Eats Delivery and Uber Eats Pickup which is good. The only issue is that on the sticky labels, it will state delivery whether or not it is delivery or pickup. For Doordash, it will just say Doordash Pickup on the top of the receipt. If it is a pickup order, the name will say for example: Pickup-John. We would like it to be made easier by separating the headers Doordash Pickup and Doordash Delivery. For Grubhub, it will not indicate…

    1 vote

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  13. Would like the the option to only print receipts based on the signature requirement.

    1 vote

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  14. In the screen where it says set online ordering preferences for printers, we would like it to list label printers as well. Currently, it only lists kitchen printers. I run a bubble tea and vietnamese restaurant. When online orders come through the kitchen, we want it to print out the expo receipt with all items listed. We have two different labels, food and drink. Food is for the kitchen, and drink is for the label printer in the front. The issue is, when an online order or delivery order comes through, it will print out two receipts. One receipt will…

    1 vote

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  15. I run a bubble tea shop and Vietnamese restaurant. We would like to keep order numbers but also have order notes on our labels. We input the customer name or table number on the label so that we don't have to print out a receipt for the customer so that they know the order number. We want order numbers as well so we can keep track of order priority. Currently, all delivery (doordash, uber eats, and grubhub) all say in store pickup. This is very conflicting because we also use clover for our website orders. We would like it to…

    1 vote

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  16. Adding a print option on the virtual terminal screen and as well for customers name to show on the printed receipt without having to create a new customer profile each time. The payeezy system use to have everything on one screen but now some merchant have to leave the virtual screen to go to transactions just to print a customer receipt. And the receipt are not showing the customer's name.

    1 vote

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  17. Merchant would like an option to automatically print multiple order receipt copies for the same order when an order is fired to the order printer.

    4 votes

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  18. When an order is fired that contains individual items that are Hot that go to the HOT printer and items that are Cold and go to the COLD printer that need to go the same table and be delivered at the same time there is no way for the specific printers to know that there is a corresponding order sent to the other printer. Food is getting expedited separately instead of together. The summary also helps with pulling food items to start cooking, then reference modifiers.


    3 - Main Dining Room - Dine In

    Server: Alex


    4 – Filet 6oz,…

    2 votes

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  19. Register APP - consumer returns item purchased : merchant processes refund, exchange or partial exchange and balance owing in the form of "instore credit" Receipt printed fails to show balance owing when issuing partial exchange for another item - receipt does not list the balance owing
    Also same idea , with split payment balance owing not shown on receipt. Clover REGISTER APP requires update to correct issue

    1 vote

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  20. When a customer is purchasing the same item more than 3 times, the merchants would like to display a breakdown indicating the item's original price and not only the order summary that they currently see.
    E.G. "1 hour golf lessons ($50 each) x 3= $150.00". The merchants are looking to include both, the price per hour and the total amount of the order on the receipts.

    1 vote

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