Ability to exchange items for different priced items.
I have several retail merchants that have complained about not being able to exchange items for different priced items.
Rachel Fabbio commented
I have had my Clover system since 2016, and I can't believe this is still an issue. Such a simple problem to solve within the Orders app. Really should have been fixed by now, this is a real problem for retailers.
Why in the world hasn't Clover worked on this? There are over 50 other suggestions in this site asking for the exact same thing. Clover needs to type the word "exchange" into this site and see how many others have requested this exact same thing. I sell Clovers and everytime a retail store asks me if they should get Clover, I tell them NO. It is not good if they do exchanges. If Clover had this like other Retail softwares do, then I could sell and support Clovers to tons of retail stores. Please get your software team to add this most basic funtionality to Clover. And make it to where you don't have to use "gift cards" to add value to make the exchange. That is absurd.
Customer comes back in to return and would like to purchase an item with a higher value. Have to cancel the entire transaction and do a completely new transaction. Instead easier options is for the customer to pay the difference.
Most likely will switch to a different POS system all because of this feature as it's a big problem.
DO SOMETHING CLOVERRRR!!
Ethan Yoo commented
Exchange policies are vital for a retail businesses, and the exchanges of items for an item of greater or lesser value is equally as vital.
In the case for lesser value:
Consumer returns to a store, and requests to exchange an item (A), for item (B). Item A is $200, and Item B is $100.
At the point where the merchant is selecting items for the exchange, in the event the merchant selects an item of lesser value and no more; the merchant can either:
1. Issue a store credit/gift card for the remainder.
2. Offer cash back to the customer (Setting).
3. Select more options until equal or greater.
In the event the exchange is for an item(s) of greater value, the prompts continue into the payment screen where the merchant or customer can select the payment method.
any updates on this?
Susan Fry Sandlin commented
Clover....can you update us on this one??? It is costing my merchant $300 per month in gift card activations to be able to handle "exchanges" for different priced items. They are going to leave and go to another POS if Clover can't figure this simple retail store operation out. Let me know if you need help figuring this out. I can't sell any more Clovers to retailers until this gets done. Thanks!
Any updates on this one?
clover???? Any update on this??? Needs to be done and NOT have to use a gift card that costs the merchant the card and the %.
HI CLOVER!!!! Any updates on this one????
Clover agent c/o: Helen E. Tineo commented
Since this issue has not been addressed/resolved it is still an issue for retail merchants who take an exchanged item only to replace for an item with different price point.
Since Clover only offers to exchange item in Orders app for another item with same price point, this is causing issues for merchants inventory and time spent correcting issue to satisfy customers.
Ongoing since 2019, it may be time to address.
Merchant would like to be able to exchange an item that costs more or less than the item being exchanged.
This will help eliminate all the time it takes to refund onto GC then re-ring up new transaction. Please add a search bar and scanning ability too!
Please allow for merchant to exchange items with different values. It would be nice too if when exchanging items you could scan the items instead of having to scroll to find them.
We have several retail stores and would love this capability. It's a hassle trying to issue a credit then re-ring in a new sale.
Please see below: Note: using gift cards as a workaround is costly, time consuming, cost the merchant money, and the current clover app doesn't update inventory properly when doing an exchange.
100% this needs to happen. Please fix Clover. This is essential to our business.
Be able to return items for more expensive items
I have installed Clover Station at some retail stores and they AGREE that the worst part of clover for a retail store is that it can't process and exchange correctly. Every other retail software can handle this, but Clover can't. Unfortunately, it means that my ISO office has completely stopped marketing Clover to retail stores until this gets fixed.
1) Customer comes into store and buys a large blue shirt for $100. They gave the shirt to someone as a birthday present.
2) Customer that received the shirt comes back into store and needs to exchange the shirt for a different shirt that is a different prices. They don't like the blue shirt and they don't fit into a large. So they want to exchange the large blue shirt for Medium Red button down shirt that is $150.
3) Clover should add the large blue shirt back into inventory, and have a credit on the sale screen for $100, and then ring up the $150 medium red shirt in Clover, taking the medium red shirt out of inventory, and prompting the clerk that an additional $50 needs to be paid.
Done! That is all Clover needs to do.
Please add this ASAP as our current merchants are demanding this, and then we can start selling Clover Stations to retailers again.
Note: using gift cards as a workaround is costly, time consuming, cost the merchant money, and the current clover app doesn't update inventory properly when doing an exchange.
Please have Clover dev team or support contact me directly if they want some case studies so that this can be easily and quickly added to Clover.
Merchant would like the option to exchange an item for a higher or lower amount to avoid a full refund