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How can Clover help merchants seamlessly and effortlessly manage their businesses? What features should be added to Clover’s software to improve management functions?

Management Functions: Clover Dashboard Functionality

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FULL UPDATE to the Multi-Location Dashboard and Support

The Multi-Location Dashboard is great, in theory. However, 3 BIG changes can drastically help franchises and enterprise level businesses. This would allow Clover to stay competitive in the market without merchants switching from Clover to higher end POS' to compensate for lack of options for franchises and enterprise level businesses.

  1. We NEED the ability to not only link, but to support and have full functionality of multiple locations for the Multi-Location Dashboard using ALL current service plans, including the older $29.95 Register plan and current Counter Service plans. Merchants should not have to downgrade from the current Counter Service plan to the Register Plan to be able to use the Multi-Location Dashboard, whereby they lose the ability to use a kitchen printer, modifiers, etc. Please Update so you can use the Multi-Location Dashboard no matter what plan it is, even the older Register plan. Re-provisioning is a nightmare. This would be HUGE!

  2. For merchants using the Multi-Location Dashboard, there NEEDS to be an option to have reports, batches, disputes, etc emailed to individual businesses at their respective MID's and email addresses. Essentially, the way it is before you link them for the Multi-Location Dashboard. Having the emails currently only go to the "Owner" email address that links the businesses is a logistical nightmare. So many things can be missed, and the corporate entity then has to forward reports etc to each location daily. Please Upgrade!

  3. We NEED the ability to have one report for the Multi-Location Dashboard that pulls information from all locations for sales, inventory, market trends - no matter what service plan they're on. Currently, you can only get reports from each individual location. We NEED an all-inclusive report that'll help franchises and enterprises.

Thank you for the consideration. I'm confident these will be life-changing to merchants!

Sincerely,
A concerned merchant services provider

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Adam Cooksey shared this idea  ·   ·  Report…  ·  Admin →
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Started  ·  AdminCommunications (Head of Internal Communications, Clover) responded  · 

Our team is actively working on an updated brand new Multi-location product.  We are going into some early Beta testing in April 2024 and anticipate rolling out new features to all of our multi-location merchants on Dash Board V3 later in 2024

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  • Teddy Elsenbaumer commented  ·   ·  Report

    We need multi-location reporting and functionality.
    Currently trying to save a 10-location deal because we don't have a multi-location dashboard. I understand the V3 fix is being rolled out later this year, but we've been waiting since the new dashboard broke this feature over a year ago.

    Specifically, the ability to:
    -Group merchants into "Districts" or "Regions"
    -Make inventory changes across multiple locations.
    -Generate custom reports and tables across multiple locations (See Thrive app for inspiration)
    -Super-admin access to multi location, not just the owner
    -Pull labor and inventory cost data back in from apps like Homebase, Thrive, etc so owners don't have to travel to multiple web pages to get the critical business metrics.

    Thank you!

  • Nathan Lowy commented  ·   ·  Report

    Nice to essentially see zero movement on such a crital thing.

  • Tritia Marrs commented  ·   ·  Report

    I agree with all above comments. Having reporting that looks across all locations as well as a whole is a requirement for us. And having additional Owners access is a requirement for us as we have more than one and many admins that need to see all this information.

  • Adam Cooksey commented  ·   ·  Report

    An update and / or integration that would have features as described above and then some is integral for growing franchises that want to keep using the Clover platform. No other third party app is able to pull information and set up an ease-of-use procedure. Please consider this.

  • Anonymous commented  ·   ·  Report

    Any updates on this?

  • Adam Cooksey commented  ·   ·  Report

    4. I would like to add on to Number 2. We should have the ability to have dual emails per se. Meaning you have an "Owner" email that ties them together, BUT doing this WOULD NOT change the main email for the individual locations. I just added a new MID to existing locations and it immediately changed the new franchise owner's respective email to the "Owner" email because that's needed to tie the locations together. This should not happen. Individual store owners should be able to retain their store specific emails as an owner AND have the "Owner" email tie all locations together on the back end. All 4 of these additions and changes would be absolutely LIFE CHANGING to franchises. I know Rita's uses Clover at over 1000 locations, and my business client has an exponentially growing franchise. This would help large franchises like them tremendously and small business as well.

    CLOVER DEVELOPMENT TEAM, PLEASE FIND IT IN YOUR HEART TO MAKE THESE 4 CHANGES! WE WANT TO STAY WITH CLOVER!

  • Anonymous commented  ·   ·  Report

    Please prioritize this feature.

  • John Dunn commented  ·   ·  Report

    Ability to sync inventory and online inventory across all locations!

  • James Hutchins commented  ·   ·  Report

    Doesn't seem like there is any movement on this... Wish Clover could priority this. Without full multi-location support, as we expand as a company will not be able to to continue to use Clover. Bottom line. Should be able to make one change for ALL function/features that apply to all stores or selected stores. Come on Clover.

  • Francisco Quinones commented  ·   ·  Report

    Yes the Multi-location app feels updated and limited. we are adding more store each year and this will limit us.

  • Darcie Morningstar commented  ·   ·  Report

    I 100% agree with all the recommendations above. There also needs to be the option to allow more than just the “owner” on the account to have access to Multi Location.
    Many owners task general managers to handle managing inventory for them, especially when franchises and multiple locations get added.