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How can Clover help merchants view and analyze reports? What features should be added to Clover’s software to improve analytics?

Reporting Functions: Reporting Tips, Taxes, and Service Charges

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Service charge as gratuity for employees non taxable

For orders with 6+ guests, service charge is applied as gratuity for their employees.

~edu that service charge Is included in the revenue.

~she wants service charge to NOT be included in the revenue since its gratuity for her employees

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  • chris mack commented  ·   ·  Report

    IRS requires auto grats/service charges to be included in REVENUE. While many of you may give to the employee, treating as a tip is illegal. DO NOT CHANGE. I don't need an audit.

  • Paul Hadfield commented  ·   ·  Report

    This is a major issue for restaurants --- setting should allow the restaurant to include whether or not to add to server tips

  • Brandon Stuch commented  ·   ·  Report

    This works, but it doesn't deduct from the Cash they owe the house at the end of their shift.

  • Eric Scelza commented  ·   ·  Report

    The service change should have an option to be a gratuity/tip so it will show up on the "Cash Deposit" or on the "Sales Summary" as a non taxable item but as a tip/gratuity. This should be include on the "Shift Reports", "Cash Deposit" and "Sales Summary" as a separate line but should be treated like a gratuity/tip.

  • Mobile Support (Crimson) commented  ·   ·  Report

    Merchant would also like to have a feature deduct the service charges from money the house owes to the employees, since they give the employees the service charges for the night.

  • David Jackson commented  ·   ·  Report

    This is an important enhancement. Auto-Gratuity is easily handled with the Service Charge feature in Clover... but the money collected for this gratuity is not reflected in the reporting for server tips at the end of the day.

  • Elliott Forman commented  ·   ·  Report

    We Need more data around the gratuity reporting for service staff.